Marta Kossak
North Sydney
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Admissions Officer,
Australian Health and Science Institute
05.2023 - Current
- Acquire new contacts and maintain strong relationships with students and agents
- Collaborate with the marketing team to support student recruitment efforts
- Provided customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
Kawa i Herbata 24
06.2022 - 05.2023
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Reach out to customers
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales effort with team members
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends, continuously improve through feedback.
Telbridge Sp. z o.o
07.2019 - 05.2022
- Activities related to telephone support for sales campaigns for the service recipient's customers
- Onboarding new employees, conducting training in sales techniques, motivating employees to improve their qualifications, analyzing the effects of training based on sales results, preparing a team of employees to provide effective sales services, diagnostics and development of training processes, ongoing control of the required indicators.
E. Wedel Chocolate Lounge in Toruń
10.2017 - 10.2020
- Customer service of the E.Wedel Chocolate Lounge, presentation of E.Wedel brand products, ensuring high standards of service quality at the E
- Wedel Chocolate Lounge, preparing the Lounge for opening and closing in accordance with applicable procedures, tidying up, preparing products, staff management, training new employees, acquiring new customers, building a long-term relationship with the customer, merchandising, setting and achieving goals, preparing reports.
YMCA Camp Cullen, Texas, USA
06.2018 - 08.2018
- Participation in the Camp America program, animator of games and activities for children and teenagers.
Education
Certificate III - Individual Support
Australian Health And Science Institute
Blacktown, NSW09.2024
Bachelor of Science - Administration
Nicolaus Copernicus University in Toruń,
Poland10.2023
Skills
- Knowledge of the MS-office program package and the use of office equipment
- Knowledge of WordPress and the CRM system
- Organization, creativity, communicativeness, public speaking
- Knowledge of languages: English - fluent in speech and writing
- Decision-Making
Hobbies and Interests
healthy lifestyle, music, literature, culture of other countries
Timeline
Admissions Officer,
Australian Health and Science Institute
05.2023 - Current
Kawa i Herbata 24
06.2022 - 05.2023
Telbridge Sp. z o.o
07.2019 - 05.2022
YMCA Camp Cullen, Texas, USA
06.2018 - 08.2018
E. Wedel Chocolate Lounge in Toruń
10.2017 - 10.2020
Certificate III - Individual Support
Australian Health And Science Institute
Bachelor of Science - Administration
Nicolaus Copernicus University in Toruń,
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