Marta Kossak
North Sydney
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Admissions Officer,
Australian Health and Science Institute
05.2023 - Current
- Acquire new contacts and maintain strong relationships with students and agents
- Collaborate with the marketing team to support student recruitment efforts
- Provided customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
Kawa i Herbata 24
06.2022 - 05.2023
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Reach out to customers
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales effort with team members
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends, continuously improve through feedback.
Telbridge Sp. z o.o
07.2019 - 05.2022
- Activities related to telephone support for sales campaigns for the service recipient's customers
- Onboarding new employees, conducting training in sales techniques, motivating employees to improve their qualifications, analyzing the effects of training based on sales results, preparing a team of employees to provide effective sales services, diagnostics and development of training processes, ongoing control of the required indicators.
E. Wedel Chocolate Lounge in Toruń
10.2017 - 10.2020
- Customer service of the E.Wedel Chocolate Lounge, presentation of E.Wedel brand products, ensuring high standards of service quality at the E
- Wedel Chocolate Lounge, preparing the Lounge for opening and closing in accordance with applicable procedures, tidying up, preparing products, staff management, training new employees, acquiring new customers, building a long-term relationship with the customer, merchandising, setting and achieving goals, preparing reports.
YMCA Camp Cullen, Texas, USA
06.2018 - 08.2018
- Participation in the Camp America program, animator of games and activities for children and teenagers.
Education
Certificate III - Individual Support
Australian Health And Science Institute
Blacktown, NSW09.2024
Bachelor of Science - Administration
Nicolaus Copernicus University in Toruń,
Poland10.2023
Skills
- Knowledge of the MS-office program package and the use of office equipment
- Knowledge of WordPress and the CRM system
- Organization, creativity, communicativeness, public speaking
- Knowledge of languages: English - fluent in speech and writing
- Decision-Making
Hobbies and Interests
healthy lifestyle, music, literature, culture of other countries
Timeline
Admissions Officer,
Australian Health and Science Institute
05.2023 - Current
Kawa i Herbata 24
06.2022 - 05.2023
Telbridge Sp. z o.o
07.2019 - 05.2022
YMCA Camp Cullen, Texas, USA
06.2018 - 08.2018
E. Wedel Chocolate Lounge in Toruń
10.2017 - 10.2020
Certificate III - Individual Support
Australian Health And Science Institute
Bachelor of Science - Administration
Nicolaus Copernicus University in Toruń,
Similar Profiles
Wahtjah JohnsonWahtjah Johnson
Marine Science Technician at Australian Institute Of Marine ScienceMarine Science Technician at Australian Institute Of Marine Science
Lahnie ClarkeLahnie Clarke
Acting Supply & Logistics Coordinator at Australian Institute Of Marine ScienceActing Supply & Logistics Coordinator at Australian Institute Of Marine Science
Samantha BrownSamantha Brown
OHS Mentee at Australian Institute of Health and SafetyOHS Mentee at Australian Institute of Health and Safety