Marta McKinnon
Summary
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs. Brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes, reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Interior Photographer
Stellar Home Styling
01.2022 - Current
- Development of photographic campaigns using tailored photoshoots to create successful social media marketing, sales campaigns and business portfolio.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Photographer
Marta Russell Photography
01.2011 - 01.2024
- Director of Marta Russell Photography. Tailored photography sessions for clients to suit their needs and expectations. Manage clerical duties, such as expense reporting and scheduling photo sessions. Keep up to date with photography trends, providing new approaches and styles to suit the client. Process images in post-production using Adobe Photoshop. Collaborate with clients to create images for websites and digital marketing. Published in South Australian print and digital media.
Administration Assistant and Sales Representative
AJ Fine Furniture
01.2011 - 01.2013
- Assisted owner in sales by coordinating appointments for quotes and installations.
- Aided office with maintenance and phone inquiries.
Debt Recovery
Collection House
01.2004 - 01.2008
- Managed portfolio of overdue accounts and negotiated repayment plans. Maintained high call volume to meet business demands. Recovered overdue accounts while achieving KPIs and demonstrating excellent customer negotiation skills. Implemented legal processes in collaboration with lawyers for debt recovery.
Customer Service
KFC
01.1998 - 01.2002
- Prepared diverse food items. Maintained restaurant cleanliness. Delivered friendly customer service and addressed complaints promptly to ensure satisfaction.
Education
Diploma - Photography and Digital Imaging
Centre For Creative Photography
Adelaide, SABachelor of Arts -
University of Adelaide
Adelaide, SASkills
- Service excellence
- Attentive listening
- Attention to detail
- Critical thinking
- Data entry
- Relationship building
- Client relations
- Appointment scheduling
- Creativity
Timeline
Interior Photographer
Stellar Home Styling
01.2022 - Current
Photographer
Marta Russell Photography
01.2011 - 01.2024
Administration Assistant and Sales Representative
AJ Fine Furniture
01.2011 - 01.2013
Debt Recovery
Collection House
01.2004 - 01.2008
Customer Service
KFC
01.1998 - 01.2002
Diploma - Photography and Digital Imaging
Centre For Creative Photography
Bachelor of Arts -
University of Adelaide
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