Marta Romoli
Brunswick,VIC
Summary
Proven to enhance customer satisfaction and sales through expert menu recommendations and exceptional service, I bring a strong work ethic and adaptability to high-pressure environments. Leveraging skills in dining area maintenance and emotional intelligence, I consistently ensure order accuracy and a positive dining experience, contributing to a significant increase in referral business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitres
Cirelli & Co
05.2024 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Bedggood & Co
02.2024 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Leather Goods Manufacturer
A-ESQUE
03.2024 - 04.2024
- Sewed and joined leather pieces for create bags using precise hand techniques and strong attention to details
Waitress
Abruzzo Lab Arrosticini and Bar
09.2023 - 02.2024
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Leather Goods Manufacturer
GT S.r.l.
02.2017 - 08.2023
- Collaborated with manufacturers, operations leaders to ascertain production details.
- Supervised material and designer sourcing activities for Type and Type accessories.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Used sawing machine, needle and thread, leather lacing, glue and grand tools techniques to join materials with accuracy and attention to detail
- Strong experience in edge paint techniques and use of all the machinery
- Worked successfully with divers group of coworkers in a team environment to accomplish goals
- Developed strategies to increase productivity and reduce waste.
- Worked efficiently on a production line ensuring completion of tasks
- High attention to product quality and details
- Strong manual dexterity and craftsmanship
Waitress
Osteria Del Milione
05.2015 - 02.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma - Drawing And Design of Paintings
Artistic High School
Firenze, Italy 07.2014
Skills
- Order Accuracy
- Menu Recommendations
- Customer Service
- Dining area maintenance
- Team Collaboration
- Time Management
- Dependable and Responsible
- Dedicated and Strong Work Ethic
- Adaptability and Flexibility
- Attention to Detail
- Friendly, Positive Attitude
- Emotional Intelligence
Certification
RSA certificate
Timeline
Waitres
Cirelli & Co
05.2024 - Current
Leather Goods Manufacturer
A-ESQUE
03.2024 - 04.2024
Waitress
Bedggood & Co
02.2024 - Current
Waitress
Abruzzo Lab Arrosticini and Bar
09.2023 - 02.2024
Leather Goods Manufacturer
GT S.r.l.
02.2017 - 08.2023
Waitress
Osteria Del Milione
05.2015 - 02.2017
High School Diploma - Drawing And Design of Paintings
Artistic High School
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