Marta Serebe
Yarraville,VIC
Summary
Early childhood professional with history of creating enriching educational experiences. Proven ability to design and implement curriculum that promotes cognitive and social development. Emphasizes collaboration and adapts to evolving classroom needs, ensuring positive outcomes for all students.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Raw Talent Agency
06.2022 - Current
- Working across different child care and kindergarten centres as required
- Working in rooms with babies and kinder children aged from 3 months old to 5 year olds
- Assisting room leader with programs
- Assisting with feeding and supervising both breakfasts and lunch’s
- Cleaning
- Changing nappies
- Assisting with toilet training
- Assisting and supervising nap times
- Other tasks and activities as required
- ANZUK Education Agency April 2024 -present
- Developed and implemented age-appropriate curriculum fostering children's cognitive, emotional, and social development.
- Collaborated with parents to establish effective communication channels regarding child progress and classroom activities.
Room attendant
Melbourne Grand Hyatt Hotel
02.2020 - 05.2021
- Vacuuming and mopping of rooms
- Dusting all fitting
- Emptying bins
- Washing of dishes
- Cleaning bathrooms
- Stripping and making of beds
- Restocking mini bars
- Restocking toiletries
- Taking inventory of stock in cart and supply room
- Assisting in the laundry with separating of linen
- Folding linen
- Training new staff
- Casual
- Cleaned and maintained guest rooms to ensure optimal standards of hygiene and presentation.
- Managed inventory of cleaning supplies, ensuring timely replenishment for uninterrupted operations.
Pick Packer
Clams Seafood
07.2019 - 09.2019
- Packed orders in boxes
- Label boxes with restaurant names and address’s
- Placed boxes on trollies ready for loading on trucks
- General cleaning
Housekeeper, Kitchen Assistant, Restaurant & Bar Attendant, Duty Manager
The Murray Hotel
Perth
08.2011 - 07.2019
- Management of all aspects of this 30 rooms hotel with a bar and restaurant.
- Responsible for stock ordering, staff rostering, staff training, and customers’ needs, reservation bookings.
- Customer service.
- Housekeeping training
- Housekeeping of hotel rooms, kitchen and outside areas.
- Cooking and serving of meals to guests in the restaurant and room service.
- Waitress service in the restaurant and room service for breakfast and dinner. Taking orders, ringing up orders on the till, serving guests, restocking the breakfast buffet and clearing tables.
- Bar service, taking orders and serving guests.
- Ordering linen for the hotel from laundry and dealing any linen issues
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and comfort.
- Collaborated with team members to streamline cleaning processes and enhance operational efficiency.
- Inspected guest areas for cleanliness, addressing issues proactively to meet guest expectations.
- Implemented inventory management procedures for cleaning supplies, reducing waste and ensuring availability.
- Trained new staff on cleaning protocols and hotel standards, fostering a culture of excellence in service delivery.
- Led daily briefings with housekeeping team, aligning priorities and improving communication across departments.
- Developed checklists for room inspections, enhancing consistency in quality control measures across operations.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining accuracy in data entry and customer records.
- Led customer service team to enhance service delivery and resolve complex inquiries efficiently.
- Implemented process improvements that reduced response times and increased customer satisfaction ratings.
- Resolved escalated customer issues, utilizing conflict resolution skills to maintain positive relationships.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Education
Medical Reception And Terminology Course
Online
Melbourne, VIC08-2026
Certificate I to III - English written and spoken
Central Institute of Technology
Perth, Western Australia01-2018
Skills
- Ability to communicate with children and adults in a professional calm manner
- Excellent time management skills
- Able to defuse situations in a calm manner
- Very organised
- Able to multi task
- Calm and patient mannerism
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Approved Duty Manager Card & Qualification
- Responsible Service of Alcohol (RSA) Certificate
- Victorian Employee Working with children’s check
- Certificate I Spoken and Written English
- Certificate II Spoken and Written English
- Certificate III Spoken and Written English
- Infection Control Training -COVID 19
- PPE Certificate
- Working with children check
- Early Childhood education and care diploma Certificate
Timeline
Early Childhood Educator
Raw Talent Agency
06.2022 - Current
Room attendant
Melbourne Grand Hyatt Hotel
02.2020 - 05.2021
Pick Packer
Clams Seafood
07.2019 - 09.2019
Housekeeper, Kitchen Assistant, Restaurant & Bar Attendant, Duty Manager
The Murray Hotel
08.2011 - 07.2019
Certificate I to III - English written and spoken
Central Institute of Technology
Medical Reception And Terminology Course
Online