Summary
Overview
Work History
Education
Skills
Certification
Professionalcourses
References
Timeline
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Martell Stevens

Morpeth,NSW

Summary

Motivated and dedicated Team Leader with proven success in developing and executing successful, client-focused initiatives to support people with a disability. Creates dynamic and positive workplace culture to align with organizational mission and values and adheres to NDIS regulations. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Wait Staff Member

Commercial Hotel
06.2023 - Current
  • Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
  • Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Wait Staff Member

Servants Quarters Tea Rooms
10.2020 - 12.2022
  • Provide excellent customer service and ensuring that the customers have an enjoyable dining experience.
  • Operated cash register for cash and card transactions with excellent accuracy levels.

Business Owner and Operator

Stevens Blinds and Curtains
07.2011 - 03.2019
  • Cleaning, repair and installation of blinds and curtains.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Account, budget and stock management.

Team Leader, Day Program

Australian Foundation for Disability (AFFORD)
09.2008 - 03.2011
  • Deliver a high standard of community-based post-school programs to people with a disability in a safe and personalised environment.
  • Development of ILP's.
  • Implementation of a range of daily programs/activities to support client skill development to achieve their chosen goals.

Disability Support Worker, Day Program

Australian Foundation for Disability (AFFORD)
02.2008 - 09.2008
  • Utilising a person centred approach to support all service users to develop the skills and abilities necessary to achieve what is important to them, as recognised through their Individual Lifestyle Plan

Disability Support Worker, Residential

House With No Steps
05.2007 - 02.2008
  • Support all service users/ residents to achieve a high quality of life, through a healthy lifestyle and greater independence, using a person centred approach

Education

Master of Teaching (Special Education)

University of Western Sydney
11.2008

Bachelor of Science - Human Biology

University of Canberra
Canberra, ACT
11.2004

Skills

  • Ability to develop, plan and implement individual plans and programs
  • Ability to communicate effectively with people with a disability, as well as parents and carers
  • Empathetic and supportive
  • Ability to work as part of a team
  • Strong administration skills
  • Ability to multi-task, meet deadlines and work effectively under pressure
  • Proven ability to lead a team
  • Experience in supervision of staff
  • Current unrestricted driver's license

Certification

  • Certificate IV in Disability Work, 11/2009

Professionalcourses

  • First Aid, 11/2023
  • Motivating Your Employees, 09/2010
  • Mental Health Focus Dual Diagnosis, 06/2010
  • OH&S – Risk Management, 11/2009
  • Person Centred Planning Workshop, 09/2009
  • Carer Pathway to Support Training, 06/2009
  • Leadership and Team Building, 05/2009
  • Makaton Basic Workshop, 11/2008
  • Team Leaders Workshop, 10/2008
  • Fire Prevention, First Attack Firefighting & Workplace Evacuation, 07/2008
  • Management Practices, 06/2008

References

Available on request

Timeline

Senior Wait Staff Member

Commercial Hotel
06.2023 - Current

Wait Staff Member

Servants Quarters Tea Rooms
10.2020 - 12.2022

Business Owner and Operator

Stevens Blinds and Curtains
07.2011 - 03.2019

Team Leader, Day Program

Australian Foundation for Disability (AFFORD)
09.2008 - 03.2011

Disability Support Worker, Day Program

Australian Foundation for Disability (AFFORD)
02.2008 - 09.2008

Disability Support Worker, Residential

House With No Steps
05.2007 - 02.2008

Master of Teaching (Special Education)

University of Western Sydney

Bachelor of Science - Human Biology

University of Canberra

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Martell Stevens