Martelle Bennett
Lewis Ponds,NSW
Summary
Focused Classroom Teacher passionate about promoting inclusion, critical thinking skills and student development. Skillful in managing classroom environments and student behaviour with positive and proactive strategies. Excellent communication, relationship-building and problem-solving abilities. Passionate Primary Teacher for 30 years in both rural and urban settings. Proven history of creating engaged classroom environments supporting diverse educational styles. Versatile student-oriented approach consistently supporting optimum performance and advancement.
Friendly and efficient Customer Service Officer devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding telecommunications and utilities standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Primary Classroom Teacher
Department of Education
02.1993 - Current
- Met with parents to communicate students' progress, achievements and classroom issues.
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
- Maintained safe, clean, and organized classroom environment.
- Devised lesson plans in alignment with state curriculum standards and created balanced instructional programs, demonstrations and work time to meet educational and instructional goals.
- Participated in professional development workshops during academic school year and summer.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Involved parents in student education by cultivating strong relationships.
- Taught students subject-specific material, learning strategies and social skills.
- Directed individualized instruction in various subjects to achieve educational goals and drive curriculum requirements.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Administered and graded class tests to evaluate student progress and comprehension.
- Administered tests and assessed results to evaluate student understanding of material.
- Oversaw class field trips to keep students safe and educate about related topics.
Customer Service Representative
Sydney Water
01.1998 - 05.1998
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
Customer Service Representative
Telstra
01.1996 - 01.1997
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assessed customer needs and upsold products and services to maximize sales.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Administration Officer
Centrelink
12.1992 - 02.1993
- Supported office clerical functions using word processing and other software, email and office machines.
- Complied with confidentiality regulations in handling customer information.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Managed client communication, scanning documents and distribution of mail.
Bartender
Orange Ex service Club
01.1991 - 12.1992
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Staff Development Assistant
Reserve Bank of Australia
12.1988 - 01.1989
- Supported managers, leaders, and staff in achieving goals while ensuring compliance with guidelines and best practices.
- organised payments for staff employees completing internal study
- documented office paperwork
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
- liaise with staff supervisors regarding course attendance and study leave options
Education
Certificate in HR - Human Resource Management
NSW TAfe
Bathurst12.1996
Diploma of Teaching - K-6 Primary
University of Western Sydney
Kingswood02.1993
Higher School Certificate -
Crestwood High School
Baulkham Hills12.1988
Skills
- Organizational skills
- Working collaboratively
- Outstanding customer service
- Outgoing personality
- Service-oriented mindset
- Cash register operation
- Call Center Operations
- Customer relations
- Proficiency in using Software proagrams
Additional Information
Miss Vicki Griffith
Classroom Teacher
Glenroi Heights PS
0418 272 493
Mr Adam Hamling
Assistant Principal
Glenroi Heights PS
0423 762 345
Michele Squire
Former colleague and friend
0414 493 052
Timeline
Customer Service Representative
Sydney Water
01.1998 - 05.1998
Customer Service Representative
Telstra
01.1996 - 01.1997
Primary Classroom Teacher
Department of Education
02.1993 - Current
Administration Officer
Centrelink
12.1992 - 02.1993
Bartender
Orange Ex service Club
01.1991 - 12.1992
Staff Development Assistant
Reserve Bank of Australia
12.1988 - 01.1989
Certificate in HR - Human Resource Management
NSW TAfe
Diploma of Teaching - K-6 Primary
University of Western Sydney
Higher School Certificate -
Crestwood High School
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