Martha Sanchez
Noosaville,Australia
Summary
Dedicated and adaptable hospitality and beauty professional with over 5 years of hands-on experience in customer service, front desk management, housekeeping leadership, and nail technology. Proven ability to lead teams, streamline operations, and ensure guest satisfaction in fast-paced environments. Currently enhancing qualifications in Australia through advanced certifications. Passionate about delivering outstanding service while upholding the highest standards of professionalism and cleanliness.
Overview
6
6
years of professional experience
Work History
Guest Services Agent & Housekeeping Team Leader
On The Beach Resort
06.2025 - Current
- Greeted guests upon arrival and departure, ensuring a warm and professional first impression.
- Managed check-in and check-out procedures efficiently using the Resly property management system.
- Handled room reservations, modifications, and cancellations, maximising occupancy and revenue.
- Responded promptly to guest enquiries via phone, email, and in person, delivering exceptional customer service.
- Processed payments, issued invoices, and maintained accurate billing records.
- Provided guests with information on local attractions, dining, transportation, and resort amenities.
- Managed guest complaints or feedback with professionalism, escalating issues when necessary.
- Maintained the cleanliness and presentation of the front desk area and ensured a seamless reception experience.
- Assisted with administrative tasks and supported the management team as needed.
Nail Technician
Nova Rose Nails Salon
03.2025 - 06.2025
- Deliver customised manicure, pedicure, and nail enhancement services with a focus on hygiene and client satisfaction.
- Advise clients on nail care techniques and promote appropriate treatments and products.
- Stay informed about new nail trends and industry innovations to improve service quality.
Guest Services Agent & Housekeeping Team Leader
71 Hastings Resort
05.2024 - 12.2024
- Welcomed and assisted guests with check-ins, check-outs, and general inquiries using the Resly reservation system.
- Provided personalised recommendations and local area information to enhance guest experience.
- Handled guest requests and concerns professionally, ensuring a high level of satisfaction.
- Managed reservations, cancellations, and room allocations to optimise occupancy.
- Processed payments, issued invoices, and balanced daily transactions accurately.
- Maintained front office presentation and ensured smooth day-to-day reception operations.
- Communicated effectively with housekeeping and maintenance departments to fulfil guest needs promptly.
- Followed security and safety protocols while maintaining a calm, friendly, and professional demeanour under pressure.
- Liaised between departments to maintain exceptional guest experiences.
Housekeeping Manager
On The Beach Noosa Resort
10.2021 - 04.2024
- Supervised and coordinated daily housekeeping operations, ensuring rooms and public areas met high cleanliness standards.
- Recruited, trained, and managed housekeeping staff, promoting consistent performance and staff development.
- Prepared work schedules, managed rosters, and allocated tasks to meet operational needs and occupancy levels.
- Monitored inventory and ordered cleaning supplies, linen, and amenities while staying within budget.
- Conducted regular inspections of rooms and facilities to ensure compliance with quality and safety standards.
- Managed budgets and implemented cost-control strategies without compromising service quality.
- Collaborated closely with reception, maintenance, and management to resolve guest concerns promptly.
- Led onboarding and training programs on hygiene standards, safe chemical use, and workplace safety procedures.
- Ensured compliance with WHS (Work Health & Safety) standards and all resort operational protocols.
- Oversaw all housekeeping operations including quality control, budgeting, and staff development.
- Implemented training programs and fostered a positive working environment.
Waitress / Hostess
Harbour Bar & Kitchen
01.2020 - 01.2021
- Managed bookings and provided warm, efficient guest seating experiences.
- Supported waitstaff during peak hours to maintain service standards and flow.
- Built strong rapport with diverse clientele through attentive communication.
Education
Advanced Certificate - Nails
Bela Beauty College
Cambridge English Program - undefined
EC English School
Bachelor’s Degree - Business Administration
Technological University of Querétaro
Skills
- Team leadership and staff coordination
- Guest service and communication
- Attention to detail and time management
- Adaptability and multitasking
- Front office systems (Resly) and scheduling
- Bilingual communication: English & Spanish
- Problem-solving skills
- Positive attitude
Languages
English – Advanced (Fluent)
Spanish – Native
French – Basic
Timeline
Guest Services Agent & Housekeeping Team Leader
On The Beach Resort
06.2025 - Current
Nail Technician
Nova Rose Nails Salon
03.2025 - 06.2025
Guest Services Agent & Housekeeping Team Leader
71 Hastings Resort
05.2024 - 12.2024
Housekeeping Manager
On The Beach Noosa Resort
10.2021 - 04.2024
Waitress / Hostess
Harbour Bar & Kitchen
01.2020 - 01.2021
Cambridge English Program - undefined
EC English School
Bachelor’s Degree - Business Administration
Technological University of Querétaro
Advanced Certificate - Nails
Bela Beauty College
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