Martha Malambugi
Summary
Multilingual international student with experience in student engagement, customer service, and administration at the University of Newcastle. Skilled in supporting diverse student communities, resolving enquiries, and fostering a positive campus experience. Adaptable and collaborative team member with strong interpersonal skills, cultural awareness, and a commitment to equity and inclusion.
Overview
6
6
years of professional experience
Work History
International Future Students Assistant
The University of Newcastle, Australia
04.2024 - Current
- Contact prospective international students to finalise admissions, provide guidance on the application process, and represent the University in a professional capacity.
- Deliver high-quality customer service by responding to enquiries, problem-solving issues, and supporting students and agents with accurate information.
- Support offer conversion campaigns by acting as a positive student voice and sharing insights into the student experience.
- Collaborate with team members across the Global Office to improve enquiry management processes and enhance student support.
- Maintain student data and records in accordance with confidentiality and privacy policies.
- Participate in webinars for prospective international students, covering both student life experiences and procedural details such as admissions requirements, deadlines, and offer acceptance steps.
- Contribute to a respectful and multicultural work environment by demonstrating cultural awareness, equity, and mutual respect.
Care Support Worker
Maroba Aged Care
07.2023 - 07.2024
- Facilitated group and individual activities to promote social engagement, wellbeing, and inclusion for residents.
- Supported residents through companionship, conversation, and emotional care, fostering a sense of belonging.
- Assisted with daily routines including meals, walks, light facility support, and personal activities.
- Planned and coordinated recreational activities to encourage community connection.
- Contributed to a safe, respectful, and welcoming environment by showing empathy and cultural sensitivity.
Airbnb Host and Manager
I & S Developer Pty Ltd
12.2023 - 06.2024
- Converted guest enquiries into successful bookings, ensuring excellent customer service and satisfaction.
- Utilize effective communication to address guest needs and maintain high satisfaction ratings
- Maintained property standards, managed listings, and resolved issues promptly, demonstrating adaptability and problem-solving.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
Personal Support Worker
NABORS
08.2021 - 01.2022
- Provided direct support to clients, balancing independence with collaboration across healthcare teams.
- Demonstrated sensitivity to diverse backgrounds while ensuring a safe and respectful environment.
- Provided preventative care, routine wound management, and medication administration
- Built strong relationships with clients to deliver emotional support and companionship.
- Assessed and reported clients' behavioural, emotional, and physical statuses
Innovation Workshop Research Assistant
Nigerian Economic Summit Group (NESG)
08.2020 - 12.2020
- Worked under financial services and healthcare committees as a research assistant
- Conducted research, prepared reports, and liaised with stakeholders to deliver clear, accessible outcomes.
- Prepared digital workspaces
- Served as a note-taker for Financial Services workshop facilitator
- Synthesized complex information into clear summaries for presentation purposes, making findings accessible to diverse audiences.
- Compiled and organized notes for final distribution
Internship
Rocks Business Centre
01.2020 - 12.2020
- Supported administration across multiple departments including HR and procurement
- Filed receipts and tax returns physically and electronically
- Conducted interviews and reference checks during the recruitment process
- Assisted in contract renewal forms and served as an interim receptionist
Education
Bachelor of Innovation And Entrepreneurship/Arts - Psychology
The University of Newcastle, Australia
Newcastle, NSW12-2026
Personal Support Worker Program -
Centennial College
01.2021
IB Diploma Programme -
Aga Khan Academy
05.2019
Skills
- Enquiry & stakeholder management
- Student engagement & peer support
- CRM & database management
- Conflict resolution and problem solving
- Cultural awareness & equity
- Multilingual Communication (English and Swahili)
- Work Planning and Prioritization
- Customer Service
- Microsoft Office Proficiency
Hobbies and Interests
- Music & Creativity
- Cooking & Culture
- Reading
- Community engagement and volunteer work
Timeline
International Future Students Assistant
The University of Newcastle, Australia
04.2024 - Current
Airbnb Host and Manager
I & S Developer Pty Ltd
12.2023 - 06.2024
Care Support Worker
Maroba Aged Care
07.2023 - 07.2024
Personal Support Worker
NABORS
08.2021 - 01.2022
Innovation Workshop Research Assistant
Nigerian Economic Summit Group (NESG)
08.2020 - 12.2020
Internship
Rocks Business Centre
01.2020 - 12.2020
IB Diploma Programme -
Aga Khan Academy
Bachelor of Innovation And Entrepreneurship/Arts - Psychology
The University of Newcastle, Australia
Personal Support Worker Program -
Centennial College
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