Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martika Bonney

Perth

Summary

Dynamic and results-driven professional with extensive experience in hospitality, notably at Silk Hospitality. Proven expertise in customer service and team leadership, enhancing operational efficiency and guest satisfaction. Skilled in staff training and inventory management, consistently achieving high standards of cleanliness and service excellence. Committed to fostering positive team environments and delivering exceptional experiences.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Silk Hospitality
03.2025 - Current
  • Maintained cleanliness and organization of guest rooms according to established standards.
  • Assisted in restocking housekeeping supplies, ensuring readiness for daily operations.
  • Responded promptly to guest requests for additional amenities and services.
  • Demonstrated proper use of cleaning tools and chemicals, adhering to safety protocols.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housekeeping Supervisor

Sodexo Remote Sites
03.2023 - 01.2025
  • Supervised daily housekeeping operations, ensuring adherence to quality and safety standards.
  • Trained and mentored staff in cleaning procedures and equipment usage, enhancing team efficiency.
  • Conducted regular inspections of work areas to maintain high cleanliness standards and compliance.
  • Collaborated with management to implement process improvements for operational effectiveness.
  • Managed inventory levels of cleaning supplies, reducing waste and maintaining adequate stock.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Cafe Supervisor

ISS Facility Services
01.2019 - 02.2023
  • Trained and mentored new staff, enhancing team performance and customer service skills.
  • Managed inventory levels, optimizing stock management to reduce waste and improve availability.
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
  • Delivered exceptional customer service in high-volume coffee shop environment.
  • Prepared and served a variety of coffee beverages with precision and attention to detail.
  • Developed positive relationships with customers, fostering loyalty through personalized service experiences.
  • Developed and implemented efficient bar workflows, improving service speed during busy shifts.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Barista Supervisor

The Coffee Club
01.2011 - 03.2016
  • Supervised daily operations to ensure exceptional customer service and product quality.
  • Trained and mentored new baristas in beverage preparation and equipment usage.
  • Developed staff schedules to optimize workflow and meet peak demand periods.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
  • Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
  • Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
  • Prepared high-quality espresso beverages and specialty drinks, ensuring customer satisfaction.
  • Trained and mentored new baristas on beverage preparation techniques and customer service standards.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

South Rockhampton High School
Rockhampton, QLD
01-2007

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Friendly and outgoing
  • Team leadership
  • Staff training and development

Certification

Snake handling

RSA

First aid

CPR

Timeline

Housekeeping Room Attendant

Silk Hospitality
03.2025 - Current

Housekeeping Supervisor

Sodexo Remote Sites
03.2023 - 01.2025

Cafe Supervisor

ISS Facility Services
01.2019 - 02.2023

Barista Supervisor

The Coffee Club
01.2011 - 03.2016

High School Diploma -

South Rockhampton High School

Similar Profiles

CREATE PROFILE
Martika Bonney