Martika Pierce
Forest Lodge,AU
Summary
Dedicated Receptionist with excellent industry experience maintaining professional appearance and demeanor. Skilled in front desk public relations, multi-line telephone systems, appointment setting, payment processing, and filing system organization. Dependable and quick-learning team player with effective communication, organization, and customer service skills. Accomplished professional with expertise in office administration and customer relations, supported by a background in receptionist duties. Proficient in multitasking, scheduling, and conflict resolution to enhance operational efficiency and client satisfaction. Committed to leveraging organizational and communication skills to contribute to business growth and streamlined office management.
Overview
11
11
years of professional experience
Work History
Residential Adviser
Unilodge
01.2024 - 04.2025
- Advanced from general reception duties to residential advisor role, showcasing leadership and performance.
- Managed leasing agreements and conducted property inspections to ensure compliance with rental standards.
- Implemented and enforced COVID-19 health protocols, including social distancing and regular health checks.
- Organized events such as student day, promoting community engagement and support.
- Facilitated conflict resolution among residents to foster a harmonious living environment.
- Monitored communal areas for maintenance issues, enhancing safety and resident satisfaction.
- Assisted students in customizing academic support programs, enriching overall university experience.
- Oversaw administrative tasks including package handling, background checks, and compliance audits.
Pa/manager
Kazcorp Group
11.2021 - 12.2024
- Oversaw daily business operations and provided high-level administrative support at Kazcorp.
- Managed payroll, accounting, and financial reporting tasks, including invoicing and reconciliations.
- Drafted, reviewed, and managed contracts to ensure compliance and accuracy.
- Coordinated job scheduling and subcontractor bookings across multiple projects.
- Handled incoming calls and client communications with professionalism.
- Maintained filing systems and administrative records for confidentiality and efficiency.
- Supported management decision-making through comprehensive reporting and operational planning.
- Enhanced supply chain operations by identifying bottlenecks, improving logistics flow.
Receptionist
Aboriginal Legal Service
07.2019 - 09.2021
- Answered central telephone system, directing calls to appropriate departments.
- Managed multiple tasks under tight deadlines while ensuring efficient operations.
- Confirmed appointments, communicated with clients, and updated client records accurately.
- Resolved customer complaints and issues effectively, enhancing service satisfaction.
- Triaged incoming calls on multi-line system based on customer needs.
- Scheduled and confirmed appointments for senior management team efficiently.
- Monitored and screened visitors, verifying access to inter-office personnel.
- Checked in visitors and managed logbooks to comply with security protocols.
Retail Assistant
MYERS
12.2018 - 07.2020
- Engaged browsing customers to assess buying preferences and initiate conversations.
- Logged reports, expenses, receipts, and sales documents into digital database for accurate record-keeping.
- Employed strategic cross-selling and upselling tactics to drive increased sales.
- Assisted customers with managing large purchases by retrieving items from shelves and storage areas.
- Utilized consultative sales approach to identify customer needs and recommend relevant products.
- Monitored sales floor conditions, taking corrective actions such as restocking and reorganizing displays.
- Collaborated with shift manager to address issues and resolve customer concerns effectively.
- Processed transactions by checking pricing, scanning items, applying discounts, and issuing receipts.
Receptionist
Ibis Hotel
11.2017 - 12.2019
- Directed high-volume calls on multi-line telephone system, ensuring timely and accurate routing.
- Monitored visitor access, verifying identification and managing check-in procedures for security compliance.
- Handled guest inquiries and processed payments accurately, enhancing financial accuracy at front desk.
- Coordinated communication between housekeeping and maintenance teams to ensure room readiness.
- Maintained organized reception area, contributing to positive first impressions for visitors.
- Assisted international guests with multilingual support, promoting a welcoming atmosphere.
- Resolved complex guest requests swiftly, fostering customer loyalty through personalized service.
- Restocked supplies and placed purchase orders to ensure adequate stock levels in reception.
Customer Service Representative
Energy Australia
02.2014 - 2017
- Resolved inquiries swiftly, enhancing service quality and customer satisfaction.
- Trained new Customer Service Representatives on company policies and best practices.
- Coordinated with logistics to expedite shipping for urgent orders, ensuring timely delivery.
- Collaborated with team members to establish consistent customer service standards.
- Developed feedback systems for customers to share experiences, driving actionable improvements.
- Contributed to sales growth through effective upselling based on customer needs.
- Maintained professionalism while resolving disputes under pressure, fostering positive outcomes.
Education
Associate Degree Of Legal Studies - Legal Assistant
Charles Darwin University
Darwin, NT10.2021
Business Administration And Management
TAFE NSW
NSW01.2020
Diploma In Retail - Retail Management
MCI Institute
Sydney, NSW, Australia05.2018
Diploma Of Hotel Management - Tourism
The Hotel School Australia
Sydney, NSW03.2017
Skills
- Telephone system operations
- Client relations and support services
- Distribution of correspondence
- Conflict resolution strategies
- Reporting and documentation skills
- Administrative office functions
- Travel planning and coordination
- Awareness of security protocols
- Expense reporting processes
- Effective scheduling techniques
- Performance enhancement methods
- Administration of business operations
- Labeling and sorting processes
- Telephone etiquette and skills training
- Management of staff resources
- Strategic planning initiatives
- Skills in organization and efficiency
- Management of office environments
- Communication in verbal and written forms
- Proficiency in cash handling procedures
- Ability to multitask effectively
- Management of inventory systems
- Accuracy in data entry tasks
- Sales strategies and product expertise
- Professional phone etiquette
- Conflict resolution
- Guest complaint resolution
Timeline
Residential Adviser
Unilodge
01.2024 - 04.2025
Pa/manager
Kazcorp Group
11.2021 - 12.2024
Receptionist
Aboriginal Legal Service
07.2019 - 09.2021
Retail Assistant
MYERS
12.2018 - 07.2020
Receptionist
Ibis Hotel
11.2017 - 12.2019
Customer Service Representative
Energy Australia
02.2014 - 2017
Associate Degree Of Legal Studies - Legal Assistant
Charles Darwin University
Business Administration And Management
TAFE NSW
Diploma In Retail - Retail Management
MCI Institute
Diploma Of Hotel Management - Tourism
The Hotel School Australia