Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Amature cook, recreational cyclist, enthusiastic adventurer, part-time watch collector and thrifter
Work Availability
Quote
Timeline
Teacher
Martin Bicknell

Martin Bicknell

Human Resources
South Yarra,Australia

Summary

Talented partner almost 2 years of industry exposure and over 14 years leadership experience. Highly skilled at handling all types of issues successfully. Offers strengths in problem-solving, mentoring staff and development of managers.

Overview

14
14
years of professional experience

Work History

People & Performance Partner

Cash Converters
05.2022 - 12.2023
  • Enhance people capability and engagement through driving HR strategies, including diversity, retention, and equality
  • Provide timely advice around HR centered topics to business partners
  • Collaborate with stakeholders to drive business & performance outcomes
  • Oversee & facilitate state training for employees with multiple courses
  • Support the delivery of people-based initiatives such as remuneration review process, engagement processes and management 1on1 meetings
  • Collaborate with key operational stakeholders on workforce assessments & succession planning enabling business growth
  • Using own creativity to make materials used in training of employees
  • Lead for all state-based work cover, work safe processes and programs
  • Experienced in employee relations including investigations
  • Mitigate and minimize risk by ensuring strong workplace compliance including payroll systems, WHS and workplace policies and procedures
  • Responsible leader of over 130 employees.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Oversaw regions day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Evaluated productivity and quality of service and made recommendations for improvement to reach short-term and long-term operational goals.
  • Prepared and presented reports on status of projects and initiatives.
  • Liaised between partners and internal stakeholders to resolve conflicts.
  • Recruited, trained and mentored staff, management trainees and managers to strengthen store teams.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Coordinated technical training and personal development classes for staff members.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Created and delivered HR training sessions to staff, managers and opertations.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Coordinated and monitored employee recognition programs.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Manager

Cash Converters
11.2012 - 05.2022
  • Facilitated training, coaching, and mentoring
  • Effectively communicated with team members to deliver key outcomes
  • Formulated strategies to increase business revenue
  • Influence, collaborate and consult with key stakeholders to drive business
  • Built a sustainable business that increased year on year revenues
  • Maintained a compliant and safe workplace for all stakeholders
  • Proficiencies in managing conflict and enacting resolution practices
  • Adaptable and experienced with KPI’s
  • Empowerment of staff to allow and enable greater positive outcomes
  • Practiced in performance management for non-performing employees
  • Martin Bicknell, M: 0403 694 281
  • Martin Bicknell CV
  • Projects
  • Known for business acumen and utilized to Increase the revenues of struggling stores
  • Entrusted with newly opened business and challenged to drive revenue whilst creating a stable customer base
  • Shared ideas from overseas experience to enhance the customer experience in Australia
  • Added a new revenue line for Cash Converters
  • By innovating proven methods to purchase luxury brands, this enabled Cash Converters to replicate the process in other branches, resulting in positive customer outcomes and increased revenue
  • Created multiple different types and levels of training materials that have been used to enable the development and progression of employees.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Store Manager

Cash Converters
01.2010 - 10.2012
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Certificate IV - Human Resources Management

Swinburne Open University
Melbourne, VIC
08.2024

Skills

  • Strategic Planning
  • Knowledgeable in Chris21
  • Recruitment and Hiring
  • Team building
  • Conflict resolution
  • Policy Implementation
  • Report Generation
  • Employee Handbook Development
  • Performance Management
  • Training and Mentoring
  • Workforce Planning
  • Change Management
  • Dependable and Responsible
  • Data Entry
  • Teamwork and Collaboration
  • First Aid/CPR
  • MS Office
  • Good Telephone Etiquette
  • Active Listening
  • Problem-Solving
  • Flexible and Adaptable
  • Organization and Time Management

Accomplishments

  • Supported team of 135 staff members.
  • Collaborated with team of 5 in the development and implementation of career passport to upskill workforce.
  • Used Microsoft Excel spreadsheets to develop tracking of newly onboarded employees, enabling better inductions.
  • Developed multiple material used in classroom training sessions.
  • Recruited 10 successful new managers within one year.
  • Received the State Caring and Respectful Award 2022
  • Ran multiple investigations with a measured approach and has enabled for operational desired outcomes.

Additional Information

  • Awards / Achievements , Values Award for Passion - 2017 Highest recorded profit in Prahran - 2019 Values award For Passionate and proud – 2020 Annual Performance Award Winner Victoria (Sales Excellence) – 2021 Annual Performance Award Winner Victoria (Brand Champion) – 2021 People & Performance Award Passionate and Proud – 2023 Service Recognition 10-years - 2023

Amature cook, recreational cyclist, enthusiastic adventurer, part-time watch collector and thrifter

Taking on life with a positive mindset is important to me, a huge factor at succeeding with this is my outlets that provide me with growth and relaxation. 

  • Cooking is my true love, if I wasn't so invested in working with people it would be my next career move.
  • My other big love is exploring, nature and going to new places. Making memories is important to me and my travels have led me to live abroad and later on travel all around Australia. Although it may not be to everyone's taste, give me a tent, a warm fire and I will be very happy.
  • Lastly there is a obsession of mine with the secondhand market, it all started with Cash Converters but has evolved into a deeper appreciation, sustainability and recycling is a big value of mine, by collecting (within reason) in a Earth conscious way, what could be better?

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

People & Performance Partner

Cash Converters
05.2022 - 12.2023

Manager

Cash Converters
11.2012 - 05.2022

Store Manager

Cash Converters
01.2010 - 10.2012

Certificate IV - Human Resources Management

Swinburne Open University

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