Overview
Work History
Education
Skills
Timeline
Generic

Martin Campbell

67 Harbord Street Bonnells Bay,NSW

Overview

11
11
years of professional experience

Work History

Hospital Security Guard

NSW Health
08.2023 - Current
  • Provided excellent customer service when interacting with patients, visitors, and staff alike.
  • Ensured adherence to privacy regulations by respecting patient confidentiality while performing daily duties.
  • Responded swiftly to alarms or calls for assistance, effectively diffusing potentially dangerous situations.
  • Provided a safe environment for patients, staff, and visitors through diligent observation and enforcement of hospital policies.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
  • Collaborated with law enforcement agencies to resolve incidents, ensuring proper documentation and follow-up actions.
  • Maintained order during high-stress situations such as medical emergencies or evacuations, keeping all parties calm and informed.

Fire Captain

NSW Rural Fire Service
08.2016 - Current
  • Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
  • Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.
  • Improved firefighter safety through consistent training sessions and adherence to established guidelines.
  • Compiled and maintained log books, run reports and training records.
  • Created fire prevention courses to educate general public.
  • Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
  • Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
  • Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
  • Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
  • Oversaw multi-agency responses to large-scale incidents, coordinating resources effectively for successful outcomes.
  • Made daily inspections of facilities and equipment.
  • Supervised cleaning and maintenance of buildings, rooms and equipment.
  • Enhanced emergency response efficiency by implementing streamlined communication protocols within the department.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.

Mercantile Agent

Repo Busters
02.2014 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
  • Negotiated favorable terms in client contracts, safeguarding company interests.
  • Maintained client trust by providing timely updates on the status of their accounts and recoveries.
  • Improved client satisfaction by promptly locating and recovering collateral assets.
  • Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
  • Built positive relationships with clients, resulting in repeat business for the company.
  • Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
  • Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
  • Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
  • Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
  • Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
  • Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
  • Ensured safety compliance by adhering to local laws and regulations during repossessions.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Safeguarded company assets and property by ensuring proper storage and security measures for repossessed vehicles in designated facilities.
  • Prepared and submitted legal documents to initiate court proceedings.

Skip Trace Investigator

Access Mercantile
01.2021 - 08.2023
  • Contributed to positive company reputation through commitment to quality service and continuous improvement of investigative skills.
  • Established strong professional relationships with various data providers, obtaining valuable information for successful case resolutions.
  • Maintained strict confidentiality when handling sensitive client information during all aspects of an investigation.
  • Developed customized investigative strategies for each case, maximizing success rates in locating individuals and assets.
  • Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Made daily collection calls to customers.
  • Worked closely with repossession agents to coordinate activities.
  • Proactively monitored accounts and addressed various issues.
  • Identified best-known address to locate client's collateral or customer.
  • Enhanced research efficiency with advanced investigative techniques for accurate case resolution.
  • Worked account 0 to 180 days past due.
  • Optimized case tracking systems, allowing for improved organization and faster access to critical information during ongoing investigations.

Legal Collections Officer

L Collect
01.2016 - 08.2023
  • Collaborated with attorneys to prepare for litigation proceedings, ensuring accurate documentation and adherence to legal guidelines.
  • Monitored compliance with state and federal regulations, minimizing risk of penalties or sanctions from regulatory agencies.
  • Improved client relationships through effective communication and prompt resolution of issues related to collections activities.
  • Maintained comprehensive records of all collection activities, facilitating data analysis for future improvements in strategies.

Education

No Degree - Certificate II in Fire Fighting Operations

NSW RURAL FIRE SERVICE
SYDNEY

Certificate II in Security Operations

High School Diploma -

St Peters Cathloic Collage Tuggerah
Tuggerah, NSW
12-2004

Skills

  • CCTV Surveillance
  • Public Safety
  • Workplace Violence Prevention
  • Physical Security
  • De-Escalation Techniques
  • Conflict Resolution
  • Call center experience
  • Customer Relations
  • Data Entry
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement

Timeline

Hospital Security Guard

NSW Health
08.2023 - Current

Skip Trace Investigator

Access Mercantile
01.2021 - 08.2023

Fire Captain

NSW Rural Fire Service
08.2016 - Current

Legal Collections Officer

L Collect
01.2016 - 08.2023

Mercantile Agent

Repo Busters
02.2014 - Current

No Degree - Certificate II in Fire Fighting Operations

NSW RURAL FIRE SERVICE

Certificate II in Security Operations

High School Diploma -

St Peters Cathloic Collage Tuggerah

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