Martin de St aubin
New Milton,Hampshire
Summary
Organised and driven individual committed to exceeding business by maximising opportunities with new and existing clients. Demonstrates exceptional client management and negotiation skills to influence key decision-making and develop lucrative business strategies.
I am an experienced health and social care professional that has worked in the sector for over 25 years. I have a wide variety of experience which covers, children's, adults and elderly services, and I have worked with and developed services for people with learning disabilities, autism, challenging behaviours, mental health conditions, emotional behaviour disorders, dementia and complex critical health conditions.
My ability to successfully develop services has enabled me to progress my career into a variety of positions that include business development manager, operations manager and care consultant. Whilst in these roles I have been involved in increasing profitability and budget management, auditing and quality assurance of services, project management of the development of new services, and troubleshooting of services implementing actions plans to turn those services around.
Overview
27
27
years of professional experience
Work history
Business Development Manager UK
Royal Mencap Society - Nationwide
07.2017 - Current
- Accountable for the business development and retention of services for the organisation. this includes
- Developing strategy for growth
- Supporting organisation to develop new services
- The filling of voids through the local authorities or out of county placements.
- Working with housing developers and housing associations to identify needed properties for new business or reprovision of existing services
- Support the bid writing team on all tenders
- Maintained records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Oversaw business staffing and training, building successful, customer-focused team.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging sector trends.
Counsellor, Psychotherapist and Life Coach
MDSA Therapies ltd
01.2022 - Current
- Qualified and accredited psychotherapist and life coach supporting people with a wide range ofconditions, along with leading and coaching people in their personal and professional life.
Service Business Manager
LIVABILITY UK
10.2016 - 01.2017
- To set up a new specialist spinal injury service and make sure it's registered with the CQC
- To recruit a staff team from Registered Nurses to Support Workers
- To make sure all required quality assurance systems and policies and procedures were in place and being followed
- To work with commissioners around contracts and costings for people to use the service
- To work with the fund-raising team and be part of looking at ways of raising funds for the service
- Manage a large budget to get the service fully furnished and operational.
Operation's Manager
HELENE CARE LTD
08.2013 - 10.2016
- Was recruited to start up a residential learning disability company
- Purchased another company who had residential care homes and outreach supported living service
- Managed all areas from business development to CQC compliance to recruitment
- Trouble shot services that required improvements and achieved Good rating in all of the services
- Line managed and developed the Registered Managers
- Steered the business through the difficulty financial cuts that the sector faces
- This was done throughhaving to find ways to streamline and be cost effective in all areas from staffing to negotiating withsuppliers
- All whilst delivering a quality standard of care and support
- Was the lead in building positive relationships with family members and other health and social careprofessionals, and also on led on dealing with complaints and concerns.
Operation's Manager/Business Development Manager
Recruitment, Dorset
08.2012 - 08.2013
- I was in charge of all divisions within the company and oversaw the operational performance of these
- Thisincluded business development, staff recruitment, quality of services, and management of managers
- I supported the business development and number of hours being provided by our temporary staffingagency and setting targets for the branch manager to gain new business
- I oversaw both health and social care trainers and the service they provide along with looking for newbusiness within this division
- I set staff targets and did monthly supervisions on the permanent placement sales team to monitor theirperformance
- I dealt with all complaints or safeguarding issues that arose
- I helped increase the business in all division of the company
Business Manager/Registered Manager
PULSE COMMUNITY HEALTHCARE
05.2012 - 08.2012
- To manage the commercial side of the business buy identifying new business leads and liaising withcurrent commissioners such as Primary care trusts, local authority, insurance broker etc
- And to createa profitable pathway of the business
- To manage the operational side of the business by auditing systems, recruitment of all staff, writing andreviewing of care plans and risk assessment and supervision of case managers, community nurses andhealth care assistants
- To manage the health and social care side by making sure that all care is delivered in line with currentlegislation such as the care quality commission and the health and social care act
- Set up a brand new office in Dorset and helped develop the business and care packages from scratch andassisted the national service development manager to earn a very large care package from the local PCT
- Managed critical care packages for children and adults receiving care within their own homes
Service Manager
INTEGRA CARE
08.2009 - 05.2012
- I was recruited to lead and develop a brand new service for adults with severe learning disabilities andbehaviours that challenge that had been moved from secure hospitals to residential in the community
- Manage a staff team of 35, including Deputy Manager, Team Managers, and support workers and alsooversee and direct the Speech and language therapist and behavioural support specialist
- Completed audits for services within the company, these include medication audits and recording systemaudits that are in line with current CQC regulation's
- Chair and attend professional meetings involving commissioning and placement managers, caremanagers, health professionals and family members
- Delivered all mandatory training required for all staff in line with regulations
- Reached a good fully compliant rating from CQC within the first year in operation and achieved fulloccupancy.
Registered Manager
CONSENSUS SUPPORT SERVICES
Southampton
04.2008 - 08.2009
- Managed a team of 15 staff and a home with 5 service users
- Assessed staff doing their NVQ 2 and 3 awards
- Worked on and developed care plans and person centred planning
- Changed a negative de-motivated staff group into a productive positive thinking Team
- Set up excellent communication links for families of service user's to meet and discuss.
Registered Manager
HILLCREST CARE
05.2006 - 04.2008
- Find a suitable property, develop the property to suit children with emotional behavioural disorders,furnish the home and then register it with OFSTED
- To interview and recruit a full staff team
- To market the home and sell the beds to placement officer, care managers and commissioners
- Set up and registered a home from start to finish and achieved a good rating with OFSTED in the first year
- Reached full occupancy within the first year of the home being opened
- Worked within all set budgets throughout my time as manager.
Team Manager
Hillcrest Care
10.2004 - 05.2006
- Help set up a new Children's home and lead a team of support workers.
Assistant Team Manager
The Hesley Group
10.1998 - 10.2004
Stock Controller
TESCO
03.1997 - 10.1998
Machine Operator
GEECO
New Milton
09.1996 - 03.1997
Education
NVQ level 4 - social care
Kings Houghton upper school
2008
Diploma - Business Management
2010
Diploma of Higher Education - PsychotherapistLife practice
Diploma - Counselling
Kew Training Academy
2011
undefined
1994
Skills
- Business development
- Outstanding communication
- Relationship development
- Coaching and leadership
- Psychotherapist and counselling
- Service/Project Management including budget management
- Multiple site management
- Set up of services from start to registration and occupancy
- Excellent man management skills
- Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint
- Excellent communication skills, both written and verbal
- Proven trouble shooter and service turnaround
Additional Information
- Eligible to work in the UK: Yes
Timeline
Counsellor, Psychotherapist and Life Coach
MDSA Therapies ltd
01.2022 - Current
Business Development Manager UK
Royal Mencap Society - Nationwide
07.2017 - Current
Service Business Manager
LIVABILITY UK
10.2016 - 01.2017
Operation's Manager
HELENE CARE LTD
08.2013 - 10.2016
Operation's Manager/Business Development Manager
Recruitment, Dorset
08.2012 - 08.2013
Business Manager/Registered Manager
PULSE COMMUNITY HEALTHCARE
05.2012 - 08.2012
Service Manager
INTEGRA CARE
08.2009 - 05.2012
Registered Manager
CONSENSUS SUPPORT SERVICES
04.2008 - 08.2009
Registered Manager
HILLCREST CARE
05.2006 - 04.2008
Team Manager
Hillcrest Care
10.2004 - 05.2006
Assistant Team Manager
The Hesley Group
10.1998 - 10.2004
Stock Controller
TESCO
03.1997 - 10.1998
Machine Operator
GEECO
09.1996 - 03.1997
NVQ level 4 - social care
Kings Houghton upper school
Diploma - Business Management
Diploma of Higher Education - PsychotherapistLife practice
Diploma - Counselling
Kew Training Academy