Martin Douglas
Hilton,SA
Summary
I have been working in the automotive industry for 10 years, I have a wealth of knowledge when it comes to cars, how to fix them, how to pull them apart and how to install new OEM and aftermarket parts and accessories.
I have skills in modern quotation platforms such as Audanet and NTAR. I know how to navigate and communicate with different insurance companies. I am efficient with iBodyshop in all fields, including financial, job allocation and tracking, creditor and debtor invoicing and quoting.
I enjoy working in a team, I am happy working alone, I love to set and achieve goals within my personal life and in the workplace.
Overview
11
11
years of professional experience
Work History
Car Audio Installer
Ministry of Bass
Black Forest, South Australia
12.2019 - Current
- Designed installation plans based on customer needs and budget.
- Educated customers on the features of their new car audio system installations.
- Programmed aftermarket radios to work with vehicle electronics.
- Customer contact, quoting in person, online and over the phone.
- Efficiently coordinated and scheduled work hours for multiple projects.
- Installed aftermarket products including dash cameras, front/rear/side cameras, parking sensors, UHF radios, sound deadening and aftermarket lighting accessories.
- Dismantled vehicles, interior and exterior, storing parts safely and categorizing fittings.
- Diagnosed and repaired electrical issues with car audio systems.
- Provided technical support to customers regarding their car audio systems.
- Tested installed equipment for proper operation and sound quality.
Estimator
Claridge Crash Repairs
Clarence Gardens, South Australia
12.2016 - 12.2019
- Provided customer service through in-person interactions and phone and online communication.
- Accurately assessed vehicle damage for private quotes, drive in quotes and non-driveable vehicles.
- Taking clear and specific photographs of damaged vehicles required to submit with quote.
- Assisting in final detail of vehicle when necessary and performing final quality check of vehicle prior to contacting customer for collection.
- Able to take over work flow management when required.
- Parts ordering, making sure parts are there in the days leading to the vehicle / jobs arrival.
- Processing creditor invoices, scanning and storing creditor invoices in association with the relevant job.
- Invoicing debtors.
- Supplementary quotes.
- Following up with Insurers, insurance assessors, customers, parts, etc.
- Making sure job sheets, relevant repair methods, any pre-existing damage / fault codes were recorded prior to repairs commencing.
- Pre booking any sublet repairs required, e.g air-con degas / regas, glass removal and refit, wheel alignments.
- Proficient with computers.
- Proficient with quoting programs, such as Audanet, Ibodyshop and NTAR.
- Proficient with Audatex, Estimage, ARNIE.
Administration
Regal Crash Repairs
Windsor Gardens, South Australia
06.2016 - 12.2016
- Creditor / Debtor invoices.
- Parts ordering and management
- End of month finances
- Maintaining a clean office and workshop.
- Assisting with vehicle detailing and final quality inspection prior to delivery of vehicle.
Administration
Highlander Crash Repairs
Holden Hill, South Australia
01.2014 - 06.2016
Skills
- Electrical wiring
- Testing equipment
- Soldering and wire splicing
- Time management abilities
- Computer skills
- Diagnostic abilities
- Attention to detail
- Great with customer communication
- Very organized and can priorities tasks
Timeline
Car Audio Installer
Ministry of Bass
12.2019 - Current
Estimator
Claridge Crash Repairs
12.2016 - 12.2019
Administration
Regal Crash Repairs
06.2016 - 12.2016
Administration
Highlander Crash Repairs
01.2014 - 06.2016