Summary
Work History
Education
Skills
Accomplishments
Referee
Timeline
Generic

Martin Fairhurst

Daylesford,VIC

Summary

Energetic and reliable with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.

Work History

Cleaner

Daylesford Green
Daylesford, VIC
2022 - Present
  • Addressed maintenance issues, reporting more serious conditions to supervisor for attention from maintenance technicians.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Cleaned furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organised, cleaned and sanitised kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Interacted pleasantly with clients and guests when performing daily duties.

Wait Staff Member

Bistro Terroir
Daylesford, VIC
2018 - 2022
  • Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritiSing tasks during peak hours.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Established standards for personnel performance and customer service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Cafe Manager

Larder Cafe
Daylesford, VIC
2014 - 2018
  • Trained new employees to perform duties.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved conflicts between team members in a professional manner.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Ensured all work areas were kept clean and hygienic according to health regulations.

Restaurant Manager

Kazukis
Daylesford, VIC
2009 - 2014
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Assisted with kitchen preparation during peak times as needed.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Trained new employees to perform duties.
  • Developed strategies for improved operational efficiency and customer satisfaction.

Manager

Colliban Food Store
Trentham, VIC
2008 - 2009
  • Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
  • Assisted customers in finding items they needed or resolving any issues they had encountered in the store.
  • Developed and maintained relationships with vendors, suppliers, and customers.
  • Formed and sustained strategic relationships with clients.
  • Ensured that all products were properly labeled according to company standards.
  • Coordinated delivery schedules with vendors to ensure timely arrival of goods.

Restaurant Manager

Lakehouse
Daylesford, VIC
1998 - 2008
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Education

High School Diploma -

Wodonga West Secondary College
Wodonga, VIC

Skills

  • Customer Service
  • Health and Safety Compliance
  • Cleaning and Sanitising
  • Customer-Oriented
  • Full Service Restaurant Background
  • Customer Engagement

Accomplishments

  • Golden Plate State Award for Outstanding Front of House, 2021
  • 25 Chef Hats, whilst working in role as Restaurant Manager at Lake House.
  • 4 x Service Excellence Award for Country Restaurant, whilst working in role as Restaurant Manager at Lake House.
  • AGFG Personal Award, 2009.

Referee

Michelle Hurford, Owner/Manager Daylesford Green

Phone:- 0438 558 296

Timeline

Cleaner

Daylesford Green
2022 - Present

Wait Staff Member

Bistro Terroir
2018 - 2022

Cafe Manager

Larder Cafe
2014 - 2018

Restaurant Manager

Kazukis
2009 - 2014

Manager

Colliban Food Store
2008 - 2009

Restaurant Manager

Lakehouse
1998 - 2008

High School Diploma -

Wodonga West Secondary College

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Martin Fairhurst