Summary
Overview
Work History
Skills
Certification
References
Hobbies and Interests
Languages
Timeline
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Martin Hasenoehrl

Alice Springs,NT

Summary

Seasoned tour driver/guide with a solid background in the tourism and transportation industry. Possess strong knowledge of local attractions, landmarks, and routes coupled with outstanding customer service skills. Expertise lies in providing safe and enjoyable experiences to tourists while ensuring utmost satisfaction. Previous roles have led to increased customer satisfaction due to informative, engaging tours. Knowledgeable about trucks, with strong safety compliance. I am experienced as a driver trainer.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Tour Driver and Guide

AAT KINGS
Alice Springs
07.2021 - Current
  • Conduct pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
  • Safely operate tour buses for diverse passenger groups across various routes.
  • Driving vehicles of all sizes, from 12 to 58 seaters.
  • Provide exceptional customer service by addressing passenger inquiries and needs promptly.
  • Conducted evaluations to assess driver performance and adherence to company standards.
  • Manage schedules effectively to maintain timeliness, and enhance the passenger experience.
  • Maintain accurate records of trips, vehicle maintenance, and incident reports, as required.
  • Provide detailed information and commentary about the area, attractions, and landmarks during the tour, and explain the cultural significance of the landmarks to enhance the visitor experience.
  • Maintain a safe driving record by following traffic laws and regulations.
  • Adhere to company policies regarding safety standards, customer service protocols, and emergency procedures.
  • Recorded daily mileage logs for submission to management at end of shift.
  • Assist passengers in loading and unloading luggage from the bus.
  • Maintain a professional attitude at all times when dealing with customers and other personnel.
  • Assist passengers with any questions or concerns they have throughout the tour.

Driver/Maintenance

Diverse mining camps
Western Australia
04.2019 - 06.2021
  • Operated buses, trucks, and water carts around diverse mine sites in Western Australia.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Maintained accurate logs of driving hours and vehicle maintenance records.
  • Loaded and unloaded cargo efficiently while securing freight properly.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Managed driving time according to Hours of Service regulations.
  • Maintained equipment, and was responsible for groundworks and waste management.

Bus Driver

Swan Transit
Perth, WA
12.2017 - 03.2019
  • Operated transit buses on designated routes in compliance with safety regulations.
  • Conducted routine inspections of vehicles for safety and maintenance issues.
  • Communicated effectively with dispatch regarding route changes and delays.
  • Participated in ongoing training programs to enhance driving skills and safety practices.
  • Reported any incidents that occurred during route travel to management personnel immediately.
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Followed designated routes according to timetables while obeying speed limits at all times.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Collected fares, tickets and passes accurately.
  • Handled passenger emergencies or disruptions.

Transport Supervisor/Fleet Controller

Various
Western Australia
01.2013 - 11.2017
  • Employed on a FIFO basis as a truck/bus driver and transport supervisor at a mine site in the north of Western Australia.
  • Operated a variety of vehicles, including HR trucks, light vehicles, buses, and I was operating the side loader waste removal truck and high-risk forklifts.
  • Gained experience as a transport supervisor.
  • Planned and allocated the daily running sheets for approximately 30 staff members, and designed safe operating procedures and spreadsheets for the daily running of the transport department.
  • Organized the maintenance of all buses and light vehicles on-site, and ensured the equipment was safe and up to expected standards.
  • Was involved in quality improvement projects, audits, and incident investigations.
  • Conducted all the verifications of competence for existing and new staff members to allow them to become safe operators.

Skills

  • Vehicle operation
  • Vehicle maintenance knowledge
  • Route planning
  • Effective communication
  • Safety compliance
  • Safe driving practices
  • Strong driving skills
  • Customer Service-oriented
  • Tour guiding experience
  • Travel logistics
  • Team member collaboration
  • Problem-solving
  • Trainer and assessor skills

Certification

  • Cert IV Workplace Training and Assessment
  • Course in Field-Based Training and Assessment 10235 NAT
  • MC licence, HR unrestricted with F class endorsement
  • NOHSC 7019 Certificate for Haul Truck
  • MARCSTA, White card
  • MHWS
  • High risk Forklift Licence WA
  • Current National Police Clearance
  • Senior First Aid Certificate

References

  • Paul Fanning, AAT KINGS Scheduler, (08) 8956 2067
  • Ross Pagett, Operations Manager Yulara AAT KINGS, (08) 8956 2067
  • Alan Terry, AAT KINGS Scheduler/Driver Guide (08) 8956 2067

Hobbies and Interests

Family, reading, travelling, cooking

Languages

English
Professional
German
Professional

Timeline

Tour Driver and Guide

AAT KINGS
07.2021 - Current

Driver/Maintenance

Diverse mining camps
04.2019 - 06.2021

Bus Driver

Swan Transit
12.2017 - 03.2019

Transport Supervisor/Fleet Controller

Various
01.2013 - 11.2017
Martin Hasenoehrl