Martin Joseph
Melbourne,Australia
Summary
Experienced and passionate Business Development Professional with 12+ years of experience in evaluating and improving business systems for well-known organizations. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging complex understanding of systems engineering concepts. Bringing forth a proven track record of effectively researching and analyzing business processes and procedures and designing and implementing business solutions. Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Specialist
Synnex Australia
02.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Delivered engaging sales presentations, effectively communicating value of products and services to prospective clients.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in marketplace.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
Senior Account Manager
Ingram Micro
10.2014 - 01.2023
- Assisted in discussing, understanding, and analyzing the business requirements and implementing solutions to cater to user specifications
- Worked closely with the Project Managers and other members of the team to conceptualize, and implement solutions
- Supported in explaining technologies and solutions to both technical and non-technical stakeholders
- Consulting manuals, periodicals, and technical reports to learn new ways to implement solutions and for maintaining existing skills and knowledge
- Supported in providing developmental suggestions and improving the operational efficiency of the overall processes
- Assisted the execution of the client requirements by acting as an interface between the client, implementation team, and support team
- Worked closely with the deployment team to ensure that the final version is up to the organizational standards
- Assisted in conducting formal knowledge transfer sessions on the solutions and their prospective enhancements, through effective presentations
- Conducted User Training and executed System testing to ensure that the solution is working as per the business expectation
- Supported in compiling reports on the solution implementation and its deployment for the clients
- Assisted in maintaining accurate records and documentation of useful information for reference purposes
- Collaborated with technical specialists such as system analysts and technical teams to optimize and enhance a solution
- Supported in liaising with the customers to determine the best practices and guidelines for improved system functionality
Key Account Manager-Microsoft Geo Expansion Team
Redington India Ltd
05.2011 - 10.2014
- Analyzed business requirements and processes through document analysis, workshops, and workflow analysis
- Drafted and maintained business requirements and aligned them with functional and technical requirements
- Assisted in evaluating risks related to requirements implementation, project communications, and training
- Translated stakeholder requirements into different tangible deliverables such as functional specifications, use cases, and user stories
- Actively provided developmental suggestions and improved operational efficiency of the overall process
- Executed client requirements by acting as an interface between the client, implementation team, and support team
- Supported the management in change control process requirements, ensuring they can be traced to business cases and implemented solutions
- Conducted formal knowledge transfer sessions on the solutions developed and their prospective enhancements, through effective presentations
- Provided User Training and executed System testing to ensure that the solution is working as per the business expectation
- Participated in compiling reports on the solution implementation and its deployment for the clients
- Assisted in the preparation of business case documents, including cost-benefit analysis and feasibility study.
Business Development Executive/ Business Analyst
Assyst International Pvt Ltd
04.2010 - 05.2011
- Gathered project specifications from the end users and coordinated with the technical team
- Supported in working closely with the users to formulate and document business and systems requirements
- Assisted in systems upgrade projects and implementation as per client requirements
- Involved actively in identifying and evaluating inefficiencies and recommending optimal business practices
- Assisted in developing functional specifications for use by system developers
- Acted as the central reference and information source, providing guidance and assistance in the system project decision-making process
- Coordinated with different business divisions and functional teams to reach an end-to-end solution
- Worked closely with technical development teams and provided guidance regarding business processes, requirements, and expected system behavior
- Conducted user training, prepared various test scripts, and executed System testing to ensure that the solution is working as per the business expectation
- Supported in identifying, investigating, and analyzing business processes, procedures, and work practices
- Assisted in the preparation of business case documents, including cost-benefit analysis and feasibility study
- Proposed workflow of the projects, project prioritization, and implementation and contribute to the delivery of solutions
Education
Master of Business Administration - Sales & Marketing -
University of Coventry
08.2009
Bachelor of Technology - Computer Science and Technology -
Calicut University
05.2006
Skills
- Management
- Communication
- Strategic Planning
- Leadership
- Self Starter
- Relationship Building
- Client Relations
- Upselling and Cross Selling
- Customer service and care
- Team Collaboration
- Pipeline Management
- Cold-calling
- Sales process optimization
Websites
Certification
- MCSA
- MCP
- AZ-900
- MS-900
- CCNA
Details
11 Albrecht Avenue, VIC, 3806, +61 431025579, martin12oct@yahoo.com
Timeline
Sales Specialist
Synnex Australia
02.2023 - Current
Senior Account Manager
Ingram Micro
10.2014 - 01.2023
Key Account Manager-Microsoft Geo Expansion Team
Redington India Ltd
05.2011 - 10.2014
Business Development Executive/ Business Analyst
Assyst International Pvt Ltd
04.2010 - 05.2011
Master of Business Administration - Sales & Marketing -
University of Coventry
Bachelor of Technology - Computer Science and Technology -
Calicut University
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