Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Martin Kent

team leader
Orford,TAS

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

27
years of professional experience
1
Certification

Work History

Frecinet Oysters

Assistant Team Leader
01.2020 - 10.2023

Job overview

  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standards through personal example to help each member understand expected behaviour and standards.
  • Conducted new-hire trainings10 times per year.
  • Supervised 10 co-workers.
  • Supervised 15 staff and contractors.
  • Supervised 7 co-workers.

Gateway Orford

Manager
04.2015 - 01.2019

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Eastcoast Bakery

Owner/Manager
05.2009 - 02.2014

Job overview

  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Founded and managed [baker] business, growing revenue to $250000 in first year.

Banjo's Bakery Cafe

Baker
08.2001 - 03.2008

Job overview

  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Trained and supervised new employees on bakery operations and procedures.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Operated cash registers and processed payments accurately.
  • Created appealing displays to showcase products in bakery.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Developed recipes for new products and improved existing recipes.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Analyzed customer preferences to design and create tailored products.
  • Assisted in planning and running promotional events and campaigns.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new employees on bakery methods and procedures.
  • Processed customer orders and payment transactions.

Libscombe Larder

Manager
03.1997 - 05.2000

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

The Hutchins School
Sandy Bay, TAS

High School Diploma
11.2000

University Overview

Skills

  • Client Service
  • Cash Handling
  • Overtime Management
  • Documentation and Reporting
  • Mentoring
  • Conflict Resolution
  • Overseeing Daily Activities
  • Key Performance Indicators
  • Goal Setting
  • Complex Problem-Solving
  • Evaluating Employee Work
  • Safety Processes and Procedures
  • Coaching and Mentoring
  • Staff Training
  • Issue Resolution
  • Approving Activities
  • Customer Experience
  • Directing Team Members
  • Project Requirements
  • Leading Team Meetings
  • Environmental Practices
  • Equipment Inspection
  • Microsoft Publisher
  • Health Code Standards
  • SOP Adherence

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
Availability
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Timeline

Assistant Team Leader
Frecinet Oysters
01.2020 - 10.2023
Manager
Gateway Orford
04.2015 - 01.2019
Owner/Manager
Eastcoast Bakery
05.2009 - 02.2014
Baker
Banjo's Bakery Cafe
08.2001 - 03.2008
Manager
Libscombe Larder
03.1997 - 05.2000
The Hutchins School
High School Diploma

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Martin Kent team leader