Martin Kinyanjui
Melbourne,VIC
Summary
Dynamic Roster Officer with extensive experience at LWB, excelling in high-volume data entry and effective communication. Proven ability to manage 100-200 calls daily while resolving staff issues efficiently. Mastery of Kronos and SCP systems, coupled with strong problem-solving skills, ensures optimal workforce coordination and client satisfaction.
Overview
16
16
years of professional experience
Work History
Roster Officer
LWB
01.2019 - Current
- Extensive experience using Kronos & SCP systems
- High volume data entry, shift updates, cancellations and modifications
- Responding to 100-200 calls daily from house staff and managers
- Managing emails and closing tickets end to end
- Coordinating staff coverage and ensuring timely shift allocation
- Liaising with internal departments and escalating issues appropriately
- Handling pressure with strong listening and communication skills
- Efficiently resolving staff issues in a fast paced environment
- Mastery in rostering and workforce coordination
Allocation Officer
OnCall Personnel
01.2010 - Current
- Rostering using OCP in line with organisational protocols
- Managing personnel and client information confidentially
- Coordinating disability accommodation support staffing
- Matching staff strengths to client needs
- Communication with families and stakeholders to address concerns
- Receiving and actioning feedback promptly and professionally
Disability Support Worker (Grade 5)
Yooralla
01.2010 - 01.2019
- Supporting clients with complex care needs
- Completing incident reports and managing CIMS processes
- Engaging with families to support client outcomes
- Developing and reviewing resident plans alongside behaviour support plans
- Maintaining accurate resident documentation and filing
- Preparing for audits and ensuring compliance requirements were met
Disability Support Worker
DHHS
01.2013 - 01.2018
- Supporting clients with complex needs and behaviours of concern
- Providing community access and daily living support
- Transporting clients to and from day services
- Ensuring safety and quality of care across all tasks
Education
Diploma - Disability
Disability
Certificate III - In Home Support
In Home Support
Certificate III - Aged Care
Aged Care
Skills
- OCP, Kronos, and SCP systems
- Effective communication with stakeholders
- Leadership grounded in respect
- High-volume call and email management
- Data entry accuracy
- Prioritization under pressure
- Problem solving in fast-paced environments
- Confidential information handling
Volunteer And Leadership Experience
Actively involved in community youth mentoring initiatives. Engage with government and private organisations to secure resources for youth programs. Demonstrated strong negotiation, leadership and communication skills through these activities.
References
References available upon request.
Timeline
Roster Officer
LWB
01.2019 - Current
Disability Support Worker
DHHS
01.2013 - 01.2018
Allocation Officer
OnCall Personnel
01.2010 - Current
Disability Support Worker (Grade 5)
Yooralla
01.2010 - 01.2019
Diploma - Disability
Disability
Certificate III - In Home Support
In Home Support
Certificate III - Aged Care
Aged Care