Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liz Lin

Southbank

Summary

Organized Medical Office Assistant with 2 years of experience. Provides direct and indirect patient care.


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.


Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Administrator

Biggin& Scitt Box Hill
03.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Enhanced team communication with implementation of weekly newsletter highlighting key updates and achievements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Intern Teacher's Assistant

Formosa Chinese School
04.2022 - Current
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Completed daily reports on attendance and disciplinary performance.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Mentored and tutored individual students needing additional help.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Intern Doctor

Luoyuan Psychiatric Hosptial
07.2017 - 09.2019
  • Supported senior physicians during rounds by taking notes, updating records, and facilitating communication between team members.
  • Assisted in surgical procedures for better patient outcomes and a deeper understanding of medical processes.
  • Performed bedside procedures such as venipuncture or IV placement with minimal complications improving patients'' comfort levels.
  • Collaborated with doctors to give treatment and diagnose disease.
  • Took detailed notes on patient conditions and diagnoses.
  • Worked closely with nursing staff ensuring seamless coordination in executing daily tasks resulting in improved patient experience.
  • Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction.
  • Monitored patient vitals.
  • Improved patient care by meticulously documenting medical histories, physical examinations, and treatment plans.
  • Developed strong rapport with patients, building trust through empathetic communication and active listening skills.
  • Participated in continuing medical education programs to stay current on the latest advancements in healthcare practices.
  • Conducted research and stayed current with medical advancements, contributing to growth of medical knowledge.

Education

Master of Education - Education

Monash University
Clayton, VIC
12-2021

Bachelor of Science - Psychology

Fujian Medical University
Fujian
07-2016

Skills

  • Effective time allocation
  • Office management
  • Executive support
  • Data entry management
  • File organization
  • Customer relationship building
  • Document management
  • Customer relationship management (CRM)
  • Customer call management
  • Business administration
  • Customer service
  • Teamwork and collaboration
  • Experienced in Microsoft Office applications
  • Administration and reporting

Certification

Chinese Masseur Certificate,

Chinese Psychological Consultant Certificate,

Chinese Dietitian Certificate,

Chinese Mandarin Certificate,

First Aid Certificate,

Working with Children Check,

NDIS Worker Screening Check

Languages

English
Professional Working
Chinese
Native or Bilingual
Japanese
Elementary

Timeline

Office Administrator

Biggin& Scitt Box Hill
03.2024 - Current

Intern Teacher's Assistant

Formosa Chinese School
04.2022 - Current

Intern Doctor

Luoyuan Psychiatric Hosptial
07.2017 - 09.2019

Master of Education - Education

Monash University

Bachelor of Science - Psychology

Fujian Medical University

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Liz Lin