Dynamic Youth Support Worker with a proven track record at Touching Lives Community Services, skilled in crisis intervention and client advocacy. Passionate about empowering young people through personalized support plans and effective communication, fostering resilience and independence. Committed to building positive relationships and facilitating access to essential community resources for lasting impact.
Overview
8
8
years of professional experience
Work History
Disability Support Worker-Casual
Broadcare Community Services
04.2023 - Current
Helping with outings by providing support to plan excursions and transport people to and from their home.
Helping with preparing meals and other domestic tasks like cleaning, grocery shopping and gardening.
Offering assistance to people with disability for personal care, including showering, dressing and other personal needs.
Assisting clients with higher needs with medication management and other clinical needs.
Youth Support Worker-Casual
Touching Lives Community Services
12.2022 - Current
Building Relationships with Youth: Establishing a trusting, respectful relationships with young people. Acting as a positive role model and mentor, offering guidance and encouragement.
Developing Individualized Support Plans: Working with youth to create personalized plans tailored to their needs and goals. Identifying areas of support, set achievable goals, and monitor progress over time.
Providing Emotional and Social Support: Offering a safe space for youth to discuss their challenges, concerns, or aspirations. Providing emotional support, helping youth develop coping mechanisms and resilience.
Assisting with Skill Development: Helping youth develop essential life skills, such as communication, financial management, and personal care. Conducting workshops or one-on-one sessions to build skills for independence.
Supporting Education and Employment Goals: Assisting youth in setting academic and career goals, like finishing school or finding a job. Provide guidance on job search skills, resume building, and interview preparation.
Advocating for Youth Needs: Acting as an advocate, ensuring that youth have access to needed resources and services. Communicating effectively with families, schools, and external agencies on behalf of the youth.
Connecting to Community Resources: Referring youth to community resources like healthcare, housing, education, or social services. Helping them navigate these resources and establish connections in their community.
Providing Crisis Intervention: Responding to crises, using de-escalation and support techniques to maintain safety. Ensuring that appropriate follow-up and referrals are made in the event of a crisis.
Monitoring and Documenting Progress: Maintaining accurate records, document interactions, and monitor each youth’s progress. Preparing reports and updates for internal use and share relevant information with other support teams as needed.
Ensuring Safety and Well-being: Complying with safety protocols and child protection policies to maintain a secure environment. Identifying and reporting any signs of abuse or neglect, following legal and organizational guidelines.
Encouraging Positive Peer Interactions: Organizing group activities that encourage teamwork, communication, and socialization. Supporting young people in developing healthy relationships with peers.
Professional Development and Self-Improvement: Participating in ongoing training to stay current on best practices in youth support.
Therapeutic Care Worker
Mathare Mental Hospital KENYA
05.2020 - 10.2022
Providing an appropriate standard of supervision, care and support which will ensured the safety of the young people in residential care.
Monitoring the physical and emotional well-being of the children.
Assisting in the development of appropriate living skills in the areas of meal preparation, diet, domestic chores e.g. washing, household cleaning, garden maintenance etc.
Facilitating personal growth including awareness of appropriate health, hygiene, sexual and personal development, self-esteem etc.
Assisting in the development and implementation of the case plan & reviews.
Key worker responsibilities if required.
Being a positive role model to the young people to assist them to model and learn appropriate social and life skills.
Transporting children and young people to scheduled visits, appointments and daily transporting requirements.
Maintaining and keep up to date all daily record keeping requirements and write reports as required i.e. daily shift overviews, communication book, incident reports, case plan summaries, shift reports, etc.
Attending and actively participating in all staff meetings, in-service training and external training as required.
Support Worker (part-time)
Kasarani Angels Home
, Kenya
03.2017 - 02.2018
Personal support, hygiene and daily care needs.
Assist in medication.
Safe and appropriate lifting and transferring of individuals.
Provide companionship and emotional support during daily activities.
Working with a team of health professionals, family, Government officials and donors to implement support program.
Daily report writing such as shift report and critical incidents report.
Transportation of the clients to attend the required appointments, shopping and recreational activities.
Education
Diploma - Community Services
Alana Kaye College
Darwin, NT
03-2025
Certificate 3 - INDIVIDUAL SUPPORT AND DISABILITY
ALANA KAYE COLLEGE
Darwin, NT
09-2023
Online Diploma - Transport Management and Logistic
Alison
Galway,Ireland
12.2021
Certificate - Community Development{Social Work}
Zetech University
Nairobi ,Kenya
12.2020
Skills
Experience working with complex and challenging behaviors
Client advocacy
Case management
Medication management
Crisis intervention
Emotional support
Community resource navigation
Effective communication
Budget management
Skill development
Mentoring and coaching
First aid and CPR
Family engagement
Creativity and innovation
Educational support
Positive reinforcement
Multicultural sensitivity
Child development
Substance abuse awareness
Suicide prevention
Resilience building
Activity implementation
Special needs
Medical terminology
Substance Abuse Understanding
Supportive counseling
Team collaboration
Maintain records
Report preparation
Family systems theory
Supporting and promoting individual needs
Developing positive relationships with service users
Maintaining privacy and confidentiality
Problem solving skills
Conflict management skills
Managing challenging behavior
Therapeutic crisis intervention
Assisting with independent living skills
Supporting young people overcome trauma
Role modeling
Building rapport
Client data entry knowledge
Supporting educational programs
Participating in positive hobbies
Personal support
Hygiene and daily care needs
Driving youth to programs
Communication skills
Listening skills
Interpersonal skills
Guidance and support
Shift report writing
Change over reports
Incident reports
Working with MS Office
Outlook
Excel
Word
References
Mclenny Kimathi, Touching Lives Community Services, mclennykimathi@gmail.com, 0481994372
Experience working with complex and challenging behaviors.
Committed to supporting and promoting the individual needs skills, abilities and personal goals of people with disabilities.
Ability to develop a positive relationship with service users and to support their Individual Personal Plan.
Ability to maintain privacy and confidentiality.
Established problem solving and conflict management skills.
Managing Challenging behavior and solving conflicts amongst the youth by use of therapeutic crisis intervention model.
Experience in ensuring a therapeutic environment is developed and maintained.
Assisting young people with independent living skills.
Support young people overcome Trauma.
Role modeling and building rapport.
Client data entry knowledge in accordance to personal care plan.
Supporting young people through their educational programs.
Participate in positive hobbies like sports, camping, fishing, swimming.
Personal support, hygiene and daily care needs.
Driving the youth to various programs like schools, Government appointments, court proceedings.
Proven communication, listening and interpersonal skills to be able to problem solve and liaise with a wide range of internal and external stakeholders.
Guidance and support.
Shift report writing, change over reports and incident reports.
Experience and skills in working with MS Office, especially Outlook, Excel and Word.
Timeline
Disability Support Worker-Casual
Broadcare Community Services
04.2023 - Current
Youth Support Worker-Casual
Touching Lives Community Services
12.2022 - Current
Therapeutic Care Worker
Mathare Mental Hospital KENYA
05.2020 - 10.2022
Support Worker (part-time)
Kasarani Angels Home
03.2017 - 02.2018
Diploma - Community Services
Alana Kaye College
Certificate 3 - INDIVIDUAL SUPPORT AND DISABILITY
ALANA KAYE COLLEGE
Online Diploma - Transport Management and Logistic
Manager Long Term Care Facilities-Redevelopment at Niagara Region Community Services, Seniors Services DivisionManager Long Term Care Facilities-Redevelopment at Niagara Region Community Services, Seniors Services Division