Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Martin Nguyen

Melbourne,VIC

Summary

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

9
9
years of professional experience
1
1
Certification

Work History

National Coffee Operations Manager

SSP Australia & New Zealand
Melbourne, VIC
08.2023 - Current
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Delegated work to Head Baristas, setting priorities and goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Responsible for overseeing coffee operations at 14 locations, including 13 airports and Sydney Central Rail.
  • Manage the national coffee strategy across airport venues, directing supplier partnerships, equipment procurement, Head Baristas' mentoring, barista training, competition programs, and new store launches.
  • Supervised financial planning, budget execution, and sales activities.
  • Managed scheduling, training and inventory control.
  • Coordinated with other departments, including operations, commercial, project, business development, marketing, and finance, to ensure efficient operations.
  • Prioritised and organised tasks to efficiently accomplish service goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created detailed reports on the coffee performance of individual within operations.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Coffee Machine Technician

Specialist Espresso
Melbourne, VIC
07.2022 - 08.2025
  • Supported senior technicians with diagnostics and servicing, while building hands-on experience with espresso equipment.
  • Dismantled defective machines to diagnose faults before repairing them.
  • Disassembled machinery to remove parts and make repairs.
  • Inspected finished products for quality assurance purposes prior to shipment.
  • Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
  • Installed, calibrated, and adjusted machine components to ensure proper operation.

Operational Coffee Lead

SSP Australia & New Zealand
Melbourne, VIC
01.2019 - 07.2022
  • Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Maintained a clean and organised work environment, including cleaning coffee machines, countertops, and seating areas.
  • Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Developed creative promotional ideas to help increase sales volume.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.

Retail Head Barista

Noisette Bakery
Melbourne, VIC
01.2017 - 12.2018
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures
  • Maintained cleanliness of the café area and equipment.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Managed the morning rush of customers daily with efficient, level-headed customer service.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Utilized POS system to receive and process customer payments.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Completed routine coffee equipment maintenance and repair.

Education

Bachelor in Culinary Management - Culinary Management

William Angliss Institute of TAFE
Melbourne, VIC
11-2011

Diploma in Hospitality Management - Hospitality Management

Taylor's University
Kuala Lumpur, Malaysia
11-2007

Skills

  • Operational strategy
  • Operations management
  • Cost reduction strategies
  • Inventory management
  • Data analysis
  • Supplier coordination
  • Employee training and development
  • Team leadership
  • Equipment maintenance
  • Supervision and training
  • Quality assurance
  • Microsoft office
  • Vendor sourcing
  • Task prioritisation
  • KPI tracking
  • Multi-unit operations management

Certification

  • Furniture Making
  • Coffee Roasting
  • Bartender
  • Barista

Accomplishments

  • SSP APAC Superstar Program – Winner, Q4 2024
  • Melbourne Airport Excellence Awards – Barista of the Year Winner 2023
  • Melbourne Airport Coffee Ambassador 2023–2024
  • Judge – Golden Bean Coffee Roasting Competition
  • Founder and Judge – SSP Australia National Barista Competition
  • Top 11 Richest Barista Competition at MICE 2024

Timeline

National Coffee Operations Manager

SSP Australia & New Zealand
08.2023 - Current

Coffee Machine Technician

Specialist Espresso
07.2022 - 08.2025

Operational Coffee Lead

SSP Australia & New Zealand
01.2019 - 07.2022

Retail Head Barista

Noisette Bakery
01.2017 - 12.2018

Bachelor in Culinary Management - Culinary Management

William Angliss Institute of TAFE

Diploma in Hospitality Management - Hospitality Management

Taylor's University

Similar Profiles

CREATE PROFILE
Martin Nguyen