Summary
Overview
Work History
Skills
Timeline
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Martin Nguyen

Glenfield

Summary

Dynamic professional with a proven track record at Marcus Alyssandra Lawyers, excelling in administrative support and customer satisfaction. Demonstrated strong multitasking abilities and meticulous document management, significantly reducing data entry errors. Adept at relationship building and enhancing team productivity, ensuring smooth operations and timely project completion.

Overview

11
11
years of professional experience

Work History

Clerk

Marcus Alyssandra Lawyers
11.2020 - 05.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Warehouse Operations Specialist

Toll
01.2016 - 05.2019
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.

Storeman

AH & Beard
05.2011 - 08.2015
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
  • Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
  • Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Prioritization
  • Relationship building
  • Document management

Timeline

Clerk

Marcus Alyssandra Lawyers
11.2020 - 05.2022

Warehouse Operations Specialist

Toll
01.2016 - 05.2019

Storeman

AH & Beard
05.2011 - 08.2015

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Martin Nguyen