Martin Reid
Coogee,NSW
Summary
Professional client services professional with strong background in managing client relationships and enhancing customer satisfaction. Known for effective team collaboration and adaptability to changing needs, consistently driving positive results. Proficient in client communication, problem-solving, and project management, with focus on delivering high-quality service in fast-paced environments. Reliable and outcome-focused, ensuring client expectations are consistently met or exceeded.
Overview
9
9
years of professional experience
Work History
Construction Labourer
Casey Carpentry
01.2025 - Current
- Operated hand and power tools to assist in various construction tasks.
- Collaborated with team members to ensure project deadlines were met efficiently.
- Maintained job site cleanliness and organization to promote safety standards.
- Assisted in the installation of framework, flooring, and drywall for residential projects.
Senior Client associate
Clearstream
04.2019 - 06.2023
- Facilitated new client onboarding process and account setups. and investment account setup.
- Analyzed client orders before eventually placing them on the market.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure changes.
- Liaise and interact with internal departments, fund administrators and third parties as necessary.
- Maintain an improvement mindset; providing feedback to seek out and implement new and better ways of automating and streamlining processes within the team.
- Prepared forms such as purchase/withdrawal orders based on transaction requests from clients.
- Mentored junior associates, providing guidance on best practices and workflow efficiency.
Assistant Foreman (Landscaping)
Piper Landscaping
01.2018 - 02.2019
- Checked equipment to determine if maintenance was required.
- General softscaping with periodic hardscaping opportunities.
- Working/communicating with clients to ensure work is being completed as expected.
Administrative Assistant
CBV Collections Ltd
02.2017 - 12.2017
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track and review agent licenses.
- Communicating with government ministries across Canada on a daily basis, to resolve any queries they may have regarding our licenses.
Education
Bachelor of Business (Honours) - Business Administration
Cork Institute of Technology
01.2016
Skills
- Critical Thinking
- Time management
- Problem-Solving
- Good Telephone and Email Etiquette
- Attention to Detail
- Team-oriented and dependable
Timeline
Construction Labourer
Casey Carpentry
01.2025 - Current
Senior Client associate
Clearstream
04.2019 - 06.2023
Assistant Foreman (Landscaping)
Piper Landscaping
01.2018 - 02.2019
Administrative Assistant
CBV Collections Ltd
02.2017 - 12.2017
Bachelor of Business (Honours) - Business Administration
Cork Institute of Technology