Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Martin Robinson

Sydney,NSW

Summary

Customer-focused professional with a background in customer service and Work, health and Safety roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience , whilst maintaining workers overall safety. I am well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Safety Officer

Sydney Airport
Sydney, new south wales
04.2024 - Current
  • Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
  • Supported internal and external auditing teams conducting impartial compliance reviews.
  • Documented all safety-related issues within the organization's database system.
  • Audited contractors' safety plans prior to commencement of work onsite.

Work, health and safety sdvisor

Naval Ship Management
Sydney, new south wales
11.2019 - 11.2023
  • Audited compliance with relevant health and safety regulations.
  • Advised on personal protective equipment selection for workers exposed to specific hazards.
  • Conducted safety meetings to improve internal safety processes.
  • Surveyed techniques used in transportation regarding use and storage of chemical agents and toxic materials.
  • Monitored work areas to ensure that appropriate safety measures were followed.
  • Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.

Compliance Auditor

Broadspectrum/NBN
Sydney, new south wales
01.2012 - 11.2019
  • Assisted in the development of policies and procedures designed to comply with federal regulations.
  • Reviewed internal controls to ensure compliance with applicable laws and regulations.
  • Provided training on new policies and procedures related to compliance initiatives.
  • Maintained compliance records and kept track of violations.
  • Collaborated with external partners to complete audits.
  • Maintained up-to-date knowledge on relevant laws, regulations, guidelines, and standards.

Customer Service Sales Representative

R G Elsegood Textiles
Mascot, New South Wales
01.1984 - 10.2011
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Developed strategies for improving the customer experience.
  • Provided feedback from customers to management regarding service failures or customer concerns.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Processed orders, forms, applications, and requests.

Education

High School Diploma -

JJ Cahil Memorial High School
Sydney
11-1979

Skills

  • Incident reporting
  • Work process analysis
  • Hazard identification
  • Training and mentoring
  • OSHA compliance
  • Workplace inspections

Affiliations

  • I am a life member of Mascot juniors rugby league club and have volunteered as a junior cricket coach for 8 years.

Certification

  • I have a diploma in Work, health and safety.
  • Lead auditor
  • ICAM work place investigations
  • Confined space
  • working at height
  • Cert 4 WHS
  • First aid

References

References available upon request.

Timeline

Safety Officer

Sydney Airport
04.2024 - Current

Work, health and safety sdvisor

Naval Ship Management
11.2019 - 11.2023

Compliance Auditor

Broadspectrum/NBN
01.2012 - 11.2019

Customer Service Sales Representative

R G Elsegood Textiles
01.1984 - 10.2011

High School Diploma -

JJ Cahil Memorial High School

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Martin Robinson