Dynamic Social Trainer with a proven track record at Disability Services Commission, enhancing staff development and patient outcomes through effective crisis intervention and collaborative communication. Skilled in project planning and psychosocial rehabilitation, I fostered trust and improved wellbeing, significantly reducing patient anxiety and promoting a safe, supportive environment.
Overview
22
22
years of professional experience
Work History
Social Trainer
Disability Services Commision
10.2003 - 09.2025
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
Offered respite care services for family members needing temporary relief while caring for their loved one.
Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
Provided complex crisis intervention and stabilization to patients in psychological distress.
Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
Documented client progress in confidential files.
Implemented crisis intervention plans to support client safety.
Education
No Degree - Disabilty Studies Certificate 3 And 4
Learning And Development
Perth, WA
No Degree - Certific of Business Studies Accounting
Tafe
Balga WA
No Degree - Diploma of Accounting
North Metropolitan TAFE
Perth, WA
Batchelor - Banking And Finance
Curtin University
Perth, WA
No Degree - Occupational Health And Safety Course
WHS Foundation
North Lake WA
09-2024
High School Diploma -
Tuart College
Tuart Hill WA
11-1993
Skills
Project planning
Collaborative communication skills
Training program development
Job skill building
Data entry
Needs assessment
Group discussion facilitation
Special needs clientele
Social skills training
Psychosocial rehabilitation
Residential support
Dual diagnosis treatment
Service coordination
Family support
Crisis intervention
Conflict de-escalation
Interests
Mountain Bike
Fishing
Timeline
Social Trainer
Disability Services Commision
10.2003 - 09.2025
No Degree - Disabilty Studies Certificate 3 And 4
Learning And Development
No Degree - Certific of Business Studies Accounting
Disability Services Officer at SA Dept of Human Services, Disability ServicesDisability Services Officer at SA Dept of Human Services, Disability Services
Finance Project Lead – Winu Copper Joint Venture (fixed term contract) at Rio TintoFinance Project Lead – Winu Copper Joint Venture (fixed term contract) at Rio Tinto