Summary
Overview
Work History
Skills
References
Timeline
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Martin Towells

Martin Towells

LEDA,Australia

Summary

Dynamic Spare Parts Advisor with a proven track record at Seapower Australia, enhancing inventory auditing and boosting customer satisfaction. Skilled in Mantis and Excel, adept at promotional planning and staff training. Achieved significant improvements in parts department organization, demonstrating exceptional problem-solving skills and a commitment to excellence.

Overview

35
35
years of professional experience

Work History

Senior Spare Parts Interpreter

Seapower Australia
O'Connor, WA
05.2019 - Current
  • Facilitated sales of MAN Marine spare parts
  • Streamlined stock ordering process in WA, QLD and NZ on a monthly cycle
  • Analyzed data for accurate reporting
  • Generated comprehensive end-of-month summaries
  • Conducted inventory management tasks
  • Managed stock inventory procedures across branches
  • Managed distribution of MANCATS diagnostic tools to dealer locations
  • Organizing MANTIS parts catalog for dealers
  • Ensured smooth operation of dealer network's IT systems through MAN program expertise
  • Organized and led comprehensive MANTIS workshops at various dealerships
  • Developed barcode system enhancing inventory tracking
  • Allocated freight charges to corresponding jobs
  • Organized data in Excel related to Australian Border Force inspections
  • Coordinating reserve stock logistics for commercial vessels
  • Oversaw two field test engines, noting performance issues
  • Enhanced dealer marketing strategies through the introduction of cost-effective service packages
  • Facilitate performance tracking through precise documentation
  • Monitored and identified lost sales
  • Supporting staff members who are going through hard times.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.
  • Updated and maintained databases with current information.

Spare Parts Supervisor

Major Motors Pty Ltd
Forrestfield, WA
01.2002 - 05.2019
  • Maintained high standards of customer service
  • Experienced with customer ordering systems such as Ariba and SAP
  • Generated comprehensive critical spare parts lists for mining companies
  • Formulated cost structures for mining contracts
  • Ensured continuous operations despite unavailability of specific spare parts
  • Strengthened ongoing customer relationships
  • Mediated disputes to maintain a positive work environment
  • Tracked daily quote follow-ups by the sales team
  • Pinpointing missed revenue opportunities
  • Guided team members in delivering exceptional service and maintaining good profit levels
  • Achieve consistent alignment with monthly financial targets
  • Ensuring that we had a good stock ratio.
  • Vetting Air freight and VOR orders for alternative parts in stock
  • Reviewed non-standard credit applications
  • Ensured precision in cataloguing by correcting errors and providing correct parts
  • Participated in trade shows to increase brand visibility
  • Facilitated implementation of safety protocols
  • Encouraged customers to utilize service department for three-year warranty on fitted services
  • Resolved complex IT issues efficiently
  • Developed and implemented strategies to increase sales revenue.
  • Provided guidance to junior sales personnel on how to effectively close deals.
  • Established strong relationships with existing clients through personalized service.
  • Monitored competitor activities and developed strategies to stay ahead of the competition.
  • Resolved customer complaints in a timely manner by addressing their concerns directly.

Spare Parts Interpreter

Kalamunda Toyota
01.1996 - 01.2002
  • Oversaw service department inventory needs
  • Achieved high revenue through phone sales
  • Focused on meeting user demands effectively
  • Utilized Saturday mornings for productive work
  • Assisted panel beaters in compiling part lists for quotes
  • Facilitated parts exchange programs across mining companies
  • Coordinated with multiple vendors to compare spare parts
  • Executed financial transactions
  • Completed customer deliveries efficiently
  • Handled inventory maintenance tasks
  • Promoted workplace safety.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Store Person

Autoparts
01.1990 - 01.1996
  • Facilitated timely picking of customer orders
  • Unpacked stock shipments
  • Coordinated freight scheduling
  • Operated forklift efficiently
  • Discharged sea containers efficiently
  • Managed credit processing
  • Participated in physical inventories by counting items on shelves or in bins.
  • Reported any damaged products received from vendors immediately.

  • Cleaned warehouse area daily including floors, walls, shelving units and equipment.

Skills

  • Replacement parts identification
  • Inventory Auditing
  • Promotional planning
  • Purchasing oversight
  • Staff Training
  • Improving customer satisfaction
  • Parts installation knowledge
  • Problem-solving skills
  • Proficient in Mantis, Excel
  • Parts department organization
  • Goal Setting
  • Training and coaching
  • Report Generation

References

  • Alex Campbell, General Manager, Seapower Australia, 33 Jones Street, O’Connor, WA, 6163, 0447-997-765, alex@seapower.com.au
  • Andrew Stubbs, Director, Onboard Engineering, Unit 3 13-15 Mangrove Lane, Taren Point, NSW, 2229, 0422-049-222 or 02-9540-5222, andrew@onboardengineering.com.au, https://onboardengineering.com.au
  • Jesse Joe-Loe, Director, Diesel Marine NZ, 12 Dryden Place, Auckland, New Zealand, 1051, 0011-64-21-265-6617, Jesse@dieselmarine.co.nz, https://dieselmarine.co.nz

Timeline

Senior Spare Parts Interpreter

Seapower Australia
05.2019 - Current

Spare Parts Supervisor

Major Motors Pty Ltd
01.2002 - 05.2019

Spare Parts Interpreter

Kalamunda Toyota
01.1996 - 01.2002

Store Person

Autoparts
01.1990 - 01.1996

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Martin Towells