Martin Van Zeeland
Newstead,Queensland
Summary
Dynamic Technology Consultant committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Summa House
06.2022 - 01.2024
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Senior Technology Consultant
Austrlian Centre To Counter Childhood Exploitation
06.2020 - 11.2022
- Delivered comprehensive training programs to build technical competencies among team members, fostering a culture of continuous learning.
- Provided expert consultation on emerging technologies, guiding strategic decision-making and driving innovation within the organization.
- Cultivated strong relationships with key business stakeholders to identify technology needs and develop tailored solutions that supported strategic growth initiatives.
Senior Desktop Support Engineer
Australian Federal Police
04.2016 - 06.2020
- Enhanced system performance by implementing desktop support solutions and resolving technical issues.
- Streamlined software deployment processes for improved efficiency and reduced downtime.
- Reduced helpdesk tickets by providing comprehensive user training and ongoing support.
- Collaborated with IT team members to develop effective solutions for complex problems, increasing overall productivity.
- Optimized hardware configurations and software installations for enhanced end-user experience.
- Provided expert-level assistance with network troubleshooting, maintaining optimal connectivity across the organization.
L3 SOE Support
Australian Federal Police
01.2014 - 04.2016
- Installed, configured and monitored new system features based on user needs.
- Prepared proposal documentation and specifications based on user analytics.
- Supported enterprise and business goals by introducing new product and service offerings.
- Improved system performance by eliminating operational gaps and software bugs.
Information Technology Consultant
Regional Assistane Mission To The Solomon Islands
03.2010 - 12.2013
- Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.
- Streamlined business processes for increased efficiency through the integration of advanced technological systems.
- Optimized IT infrastructure through strategic planning, evaluating emerging technologies and industry trends to provide informed recommendations.
- Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.
- Enhanced data security with comprehensive risk assessments and implementation of robust cybersecurity measures.
- Reduced system downtime, proactively monitoring and maintaining network infrastructure to ensure optimal performance.
Level 3 SOE Development
Australian Federal Police
10.2007 - 03.2010
- Enhanced system performance by conducting regular software and hardware upgrades.
- Decreased downtime for critical systems through proactive maintenance and troubleshooting procedures.
- Provided clear communication channels between cross-functional teams, facilitating collaboration on critical initiatives that drove business success.
- Delivered reliable and secure IT infrastructure by adhering to industry best practices, aligning with organizational objectives and maintaining compliance with relevant regulations.
- Configured systems according to prescribed software and hardware frameworks.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Level 2 IT Support Engineer
Australian Federal Police
04.2006 - 10.2007
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Increased customer satisfaction by providing timely and effective remote support services.
- Supervised junior desktop support engineers, fostering professional growth through mentorship opportunities.
- Supported the integration of new employees by configuring workstations, setting up accounts, and offering personalized training sessions on company systems.
- Maintained accurate documentation of system configurations, updates, and changes for reference purposes among IT colleagues.
- Evaluated emerging technologies for potential implementation within the organization''s technology infrastructure.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Documented and updated known fixes in knowledge base for future reference.
- Walked individuals through basic troubleshooting tasks.
Application Developer/Analyst Programmer
Department Of Veterans Affairs
02.2000 - 05.2005
- Enhanced application performance by optimizing code and implementing efficient algorithms.
- Reduced software bugs with thorough testing and quality assurance practices, resulting in a more stable product.
- Resolved critical system errors by applying problem-solving skills to quickly identify root causes and implement lasting solutions.
- Coordinated release schedules with stakeholders to ensure smooth deployment of new functionality without disrupting daily operations or user experience.
- Designed developed, and deployed database structures to support efficient data storage and retrieval within applications.
- Resolved system test and validation problems to provide normal program functioning.
Education
Bachelor of Information Technology - Computer Science And Information Systems
Griffith University
Brisbane, QLDBachelor - Law
Univeristy of Southern Queensland
Brisbane, QLDSkills
- Business Analysis
- IT Service Management
- Technical Leadership
- Maintenance Scheduling
- Design and Implementation
- Vendor Management
Timeline
Manager of Operations
Summa House
06.2022 - 01.2024
Senior Technology Consultant
Austrlian Centre To Counter Childhood Exploitation
06.2020 - 11.2022
Senior Desktop Support Engineer
Australian Federal Police
04.2016 - 06.2020
L3 SOE Support
Australian Federal Police
01.2014 - 04.2016
Information Technology Consultant
Regional Assistane Mission To The Solomon Islands
03.2010 - 12.2013
Level 3 SOE Development
Australian Federal Police
10.2007 - 03.2010
Level 2 IT Support Engineer
Australian Federal Police
04.2006 - 10.2007
Application Developer/Analyst Programmer
Department Of Veterans Affairs
02.2000 - 05.2005
Bachelor of Information Technology - Computer Science And Information Systems
Griffith University
Bachelor - Law
Univeristy of Southern Queensland
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