Martina Baxter

Geoff Castles provides 24/7 maintenance, service, supply and installation of steam boilers. https://geoffcastles.co.uk

• Soured training for employees on essential certification and compliance topics (eg white card, working from heights, forklift and confined spaces).
• Coordinated in house training from external providers for varied levels of training.
• Coordinated and maintained the compliance database of training records.
• Served as liaison between management and engineers on matters related to training and compliance concerns or inquiries.
• Reduced risk exposure by conducting regular risk assessments and implementing insurance mitigation strategies prior to staff assignments to sites.
• Sourced wholesale parts (quote company markup) for the on sale to customers.
• Raise purchase orders and coordinate monthly invoicing.
• Booking travel and accommodation for engineers.

WJM Building Services Ltd is one of the Construction Industries leading providers of maintenance, installation and construction within Northern Ireland.

• Act as the primary point of contact for tenants, employees, or building users regarding facility-related concerns by email or phone.
• Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Oversee the maintenance, repair and improvement of building systems (e.g., HVAC, plumbing, electrical, security).
• Coordinate regular inspections to ensure compliance with safety and building regulations (PPMs)
• Maintain records of building operations, contracts, and service agreements.
• Complete risk assessments to ensure engineers meets on-site safety regulations.
• Liaise with contractors, vendors and service providers to coordinate work and resolve issues.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Communicate maintenance schedules, disruptions or building updates to stakeholders.

Musgrave Marketplace is similar to CostCo. I worked here across the duration of the COVID-19 pandemic coordinating supply chain for the hospitality, health, corrective services and education industries.

• Managed stock purchasing for wholesale, retail and foodservice environments
• Reviewed stock reports to identify shortages and managed purchase orders to ensure timely delivery.
• Ensured freshness by purchasing chilled goods, bread, milk, cakes, cheese and produce daily.
• Reviewed product listings to replace underperforming lines with more profitable options.
• Negotiated pricing, delivery schedules and local deals while liaising with 60+ suppliers.
• Monitored daily compliance and sales reports, predicted future sales trends and addressed stock availability challenges.
• Collaborated as part of a team in weekly and trade meetings with trade and sales managers.
• Evaluated supplier offers and secured profitable deals to optimise costs.
• Collaborated with internal teams and participated in daily and weekly senior management meetings regarding stock availability and service levels.
• Maintained supplier relationships, addressed shipment delays, tracked orders and ensured compliance with changing legislation.

• Established strong relationships with customers and suppliers through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Sourcing and negotiating flooring and furniture deals from various suppliers.
• Managed the social media environment for the company
• Organising carpet fitters daily jobs sheets.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Implemented innovative design strategies for marketing of flooring products.
• Oversee sales of carpet, vinyl and wooden flooring
• Maintained company receipts and invoicing records for external accountant.

McLaughlin & Harvey is a leading construction and civil engineering company based in Northern Ireland.

My key accountabilities in this role were the same as my role with WJM however it was on a much larger scale delivering complex projects and maintaining high standards of quality and safety across Northern Ireland and beyond.