Martina Bucchioni
Sydney,NSW
Summary
Enthusiastic and experienced hospitality professional seeking a challenging position in the retail industry.
Proven track record of providing excellent customer service with a strong command of English and Italian languages.
Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
2
2
years of professional experience
Work History
Waiter
Uliveto Cafe
11.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Restaurant Waiter
La Cambusa
08.2022 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Restaurant Waiter
Osteria Degli Artisti
03.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
Istituto Tecnico Carlo Rosselli
Genova, Italy07.2022
Skills
- Service Quality
- Time management
- Cash handling
- Customer service
- Adaptability
- Attention to detail
- Positive attitude
- Can do attitude
Languages
Italian
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Waiter
Uliveto Cafe
11.2023 - 01.2024
Restaurant Waiter
La Cambusa
08.2022 - 10.2023
Restaurant Waiter
Osteria Degli Artisti
03.2022 - 08.2022
High School Diploma -
Istituto Tecnico Carlo Rosselli
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