Martina Casillo
Port Douglas,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Worker
Patties Food Group
Bairnsdale, VIC
01.2024 - 06.2024
- Performed quality control checks on products to ensure they met customer requirements.
- Prepared and packaged items for shipping according to established procedures.
- Operated various machines in the production process, including forklifts, conveyors, and pallet jacks.
- Maintained cleanliness of work areas by sweeping and mopping floors, emptying trash containers.
- Participated in team meetings to discuss ideas for improving efficiency in the workplace.
Office Manager/Accounts Assistant/PA to CEO
Ergea Healthcare Limited
London / Remotely, UK
01.2019 - 03.2024
- Prepared daily, weekly, and monthly reports for a staff of 20 while maintaining executive appointment calendar.
- Performed book reconciliation for basic accounting functions
- Interfaces with IT and facilities to situate new employees in their work environment as efficiently as possible.
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
PROCESS WORKER
OneHarvest, VegCo Pty
Bairnsdale, VIC
04.2023 - 10.2023
- Demonstrate proficiency in operating machinery and equipment on food processing lines, successfully meeting output and line speed targets within designated timeframes
- Maintained a strong dedication to delivering consistent quality and dependability in the midst of a dynamic production atmosphere.
- Adhered to and maintained food safety standards
- Implemented practices to ensure cleanliness and safety in the workplace.
Front Desk Supervisor
Park Grand London Paddington Hotel
London, UK
01.2017 - 01.2019
- First point of contact for inquiries related to events and reservations
- Ensured constant delivery of brand standards in all business areas, while utilizing guest feedback to enhance performance.
- Demonstrated full knowledge of health and safety compliance while successfully managing all audit processes to a high standard.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Ensured compliance with all safety regulations and protocols.
- Maintained accurate records of daily transactions.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
Senior Receptionist
Babylon Restaurant at the Roof Gardens
London, UK
01.2014 - 01.2017
- Displayed authentic and welcoming attitude while building relationships with visitors
- Monitored dining areas to ensure seating availability and the safety and wellbeing of patrons.
- Managed phone calls, emails, and reservations while overseeing private dining and event coordination.
- Maintained up-to-date knowledge of restaurant menu items, special offers, promotions and other relevant information.
- Provided excellent customer service by anticipating customer needs and responding quickly to requests.
- Resolved any customer complaints professionally, efficiently and in accordance with company policy.
- Assisted in training new receptionists when needed.
Education
A.Modigliani High School of Math and Science -
HIGH SCHOOL
01.2006
Skills
- Multitasking and Organizing
- Teamwork
- Reliability
- Strong Communication
- Troubleshooting abilities
- Staff Training
Hobbies and Interests
- Travelling
- Swimming
- Cooking
- Gardening
- Hiking
- Reading
Certification
- RSA Certificate
- Australian Driver License
Languages
English
Full Professional
Italian
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Process Worker
Patties Food Group
01.2024 - 06.2024
PROCESS WORKER
OneHarvest, VegCo Pty
04.2023 - 10.2023
Office Manager/Accounts Assistant/PA to CEO
Ergea Healthcare Limited
01.2019 - 03.2024
Front Desk Supervisor
Park Grand London Paddington Hotel
01.2017 - 01.2019
Senior Receptionist
Babylon Restaurant at the Roof Gardens
01.2014 - 01.2017
A.Modigliani High School of Math and Science -
HIGH SCHOOL
- RSA Certificate
- Australian Driver License
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