Martina Chavleska
Sydney,NSW
Summary
Dynamic Clinical Manager with extensive experience at Royal Dental Care, excelling in staff supervision and training. Proven ability to enhance patient flow and morale through effective communication and proactive leadership. Skilled in records management and fostering a culture of safety, ensuring compliance with regulatory standards while promoting professional development.
Overview
7
7
years of professional experience
Work History
Clinical Manager
Royal Dental Care
06.2023 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
Dental Assistant/Dental Receptionist
Liverpool Dental Centre
11.2019 - 04.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Dental Assistant /Receptionist
Odontology Dental Care
10.2018 - 03.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Certificate III - Dental Assistent
Foundation Educaion
Queensland02-2015
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Patient flow
- Team management
- Managerial experience
- Patient records administration
- Clinical instruction
- Records management
Languages
English
Full Professional
Macedonian
Full Professional
Serbian
Full Professional
Croatian
Full Professional
Timeline
Clinical Manager
Royal Dental Care
06.2023 - Current
Dental Assistant/Dental Receptionist
Liverpool Dental Centre
11.2019 - 04.2025
Dental Assistant /Receptionist
Odontology Dental Care
10.2018 - 03.2019
Certificate III - Dental Assistent
Foundation Educaion
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