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Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Knowledgeable Logistics Specialist skilled in managing supply chain operations and optimizing transportation routes. Proven ability to streamline logistics processes and support cost-effective distribution strategies. Demonstrated expertise in inventory management and vendor coordination.



Luxury hospitality professional with 4+ years of experience in 5-star hotels, including St. Regis Chicago and The Ritz-Carlton Florida. Strong background in guest experience, front-of-house operations, VIP/elite guest handling, and problem resolution. Known for delivering elevated service standards, maintaining brand consistency, and supporting high-pressure operational environments.

Experienced Chief Concierge with over 21 years in luxury hospitality, seeking a Front Office Manager position. Expertise in guest service, front desk operations, and concierge management. Highly skilled in coordinating front-of-house activities, leading teams, and providing personalized guest experiences. Possesses extensive knowledge of hotel management systems and a strategic problem-solving approach. Passionate about mentoring staff and fostering a collaborative environment. Committed to driving operational excellence and delivering exceptional service within the front office team. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Accomplished Concierge and business owner with a proven ability to enhance guest experiences at Viva Whitby Shores through outstanding service and adept problem-solving. Proficient in Microsoft Office, Microsoft Excel, and BookJane, demonstrating strong multitasking capabilities and collaborative decision-making. Consistently achieved repeat business by prioritizing customer satisfaction and upholding high cleanliness standards. Career goals include further advancing service excellence in the hospitality industry.

MARTINA COLOMBO

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Diploma - Turistico

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Concierge

Concierge

Hostess

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Diploma - Turistico

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