Martina Erpen
Perth,WA
Summary
I am a friendly and dedicated individual with extensive experience in customer service. Skilled in cash handling and problem-solving, I am always focused on providing excellent support and building strong client relationships. Capable of managing multiple tasks smoothly while maintaining a positive and welcoming environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Body Logic Physiotherapy
Shenton Park, WA
05.2023 - Current
- Handled cash and credit card payments with accuracy.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided customer service by responding to enquiries in an efficient, and friendly manner.
- Displayed a pleasant and professional voice and demeanour, positively representing the organisation.
- Answered phones professionally in accordance with organisational protocols.
Babysitter
Family/Friends
Perth, WA
01.2022 - Current
- Entertained and engaged with children using games, crafts, and other activities.
- Displayed patience and understanding when dealing with difficult situations involving children.
- Provided attentive care to young children, including feeding, bathing, dressing, playing games and reading stories.
- Acted as a role model for children by providing emotional support and guidance.
Support Worker
Self Employed
Mandurah, WA
10.2022 - 08.2023
- Provided emotional support to clients during difficult times or crisis situations.
- Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties.
- Supported clients in accessing community resources and leisure activities.
- Liaised with family members regarding the care needs of their loved ones.
Retail Sales Assistant
Cotton On Body
Cannington, WA
10.2022 - 08.2023
- Successfully managed multiple tasks including cash handling, inventory management, restocking shelves, and cleaning duties.
- Utilised persuasive selling techniques to upsell products and maximise profits for the company.
- Handled difficult customer situations professionally while maintaining a positive attitude.
Retail Sales Assistant
Kmart
Cannington, WA
11.2021 - 07.2022
- Collaborated with team members to develop creative solutions to improve efficiency levels within the store.
- Managed daily operations such as opening and closing procedures, balancing registers, reconciling receipts.
- Greeted customers and engaged in conversation to assess needs.
- Used POS system to process sales and refund transactions.
Education
High School Graduate -
Rossmoyne Senior High School
Perth WA10-2022
Skills
- Cash handling
- Customer service
- Phone etiquette
- Problem solving
- Time management
- Inventory management
- Register operation
Affiliations
- Singing
Certification
- Certificate III in Education Support (2021), Fremantle Education Centre (TAFE)
- Certificate IV in Education Support (2022), Fremantle Education Centre (TAFE)
References
Audrey West
Vocational Education Training Workplace Teacher
0417 272 787
Andrea Bowden
Curtin University Professor
0418 518 071
Bruce Scrimshaw
Swan Settlers Marker Employer
0419 846 517
Andrea Colcott
Vocal Coach
0411 146 205
Availability
Currently employed, available for part-time and/or casual opportunities starting immediately.
Weekly availability:
Monday: 5:30PM - Late
Tuesday: 5:30PM - Late
Wednesday: 2:00PM - Late
Thursday: 5:30PM - Late
Friday: 1:00PM - Late
Saturday: All day
Sunday: All day
Timeline
Receptionist
Body Logic Physiotherapy
05.2023 - Current
Support Worker
Self Employed
10.2022 - 08.2023
Retail Sales Assistant
Cotton On Body
10.2022 - 08.2023
Babysitter
Family/Friends
01.2022 - Current
Retail Sales Assistant
Kmart
11.2021 - 07.2022
High School Graduate -
Rossmoyne Senior High School
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