Martina Gallus
Cheltenham,VIC
Summary
Motivated with strong customer service and problem-solving abilities.
Excellent communication & able to learn new skills quickly & confidently. Enthusiastic with a desire to succeed & excel at every task given. Positive & helpful team member.
Overview
4
4
years of professional experience
Work History
Early Childhood Educator
Bespoke Childcare
Dingley, VIC
12.2020 - Current
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Ordered and restocked classroom supplies.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Dog Grooming Assistant
Fancy Pantz Dog Grooming
Cheltenham, Victoria
12.2018 - 11.2020
- Greeted clients with exceptional customer service and support, as well as quality care to each animal
- Answering phone calls for general inquiries & making appointments
- Taking payments for services provided via eftpos facilities
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion
- Walked animals outside for potty breaks to avoid accidents in play areas and on bedding
- Maintained clean and orderly play yards, kennels and cages
- Unloaded and organized supplies and product inventory to maximize team efficiency.
Waitress
Il Forno
Hampton, VIC
07.2019 - 09.2019
- Answered phones politely and promptly, accurately recording and confirming reservations
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Calculated charges, issued table checks and collected payments from customers.
Education
High School Diploma -
Technical Commercial Institute Leonardo Da Vinci
06.2018
Skills
- Positive outlook
- Highly motivated & efficient
- Customer relations
- Time management
- Punctual, reliable & dependable
- Strong communication skills
Languages
Italian
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Early Childhood Educator
Bespoke Childcare
12.2020 - Current
Waitress
Il Forno
07.2019 - 09.2019
Dog Grooming Assistant
Fancy Pantz Dog Grooming
12.2018 - 11.2020
High School Diploma -
Technical Commercial Institute Leonardo Da Vinci