Martina Gaviati
Adelaide,SA
Summary
I started working in a gelato shop as a seasonal counter assistant and gradually moved closer to the production side, a field that truly won me over.
My work experiences abroad in recent years have been very stimulating and have significantly contributed to my current professional development, making me a highly versatile person.
Being involved in every single stage of the process, from front-of-house sales to ingredient preparation and daily production tasks, all the way to managing an entire store, has given me a well-rounded perspective on the business.
Overview
2024
2024
years of professional experience
Work History
Training Assistant
Gelato Cult School Di Roberto Lobrano
07.2021 - 05.2023
- Coordinated logistics for training sessions, ensuring smooth execution and participant satisfaction.
- Assisted in organizing training sessions, ensuring all logistics were efficiently managed.
- Assisted in budget planning activities related to training initiatives, ensuring cost-effective allocation of resources across projects.
- Supported trainers by preparing resources and maintaining training equipment for effective sessions.
- Assisted instructors during practical and theoretical classes in artisanal gelato making: prepared ingredients and equipment for daily lessons, provided technical assistance, machinery setup, and student guidance.
Consultant
Freezer Gelato
04.2021 - 06.2021
- Collaborated with team members to streamline production processes, improving operational efficiency.
- Implemented quality control measures, ensuring consistency in product taste and presentation.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Maintained database systems to track and analyze operational data.
- Trained new staff on company policies and operational procedures, fostering a cohesive work environment.
Store Manager
Swoon Gelato
08.2020 - 03.2021
- Oversaw daily operations, ensuring efficient service and product quality.
- Assisted with new store openings by coordinating setup, training new teams, and aligning operational standards across the network.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed scheduling and payroll processes for staff, ensuring compliance with labor regulations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Production Manager
Swoon Gelato
01.2019 - 07.2020
- Oversaw daily production operations to ensure efficiency and adherence to safety standards.
- Developed and implemented process improvements, enhancing workflow and reducing downtime.
- Trained team members on best practices and operational techniques.
- Coordinated scheduling of production runs to meet customer demand effectively.
- Managed compliance with regulatory requirements and quality control processes in production activities.
- Resolved issues quickly to maintain productivity goals.
Gelato Maker
Swoon Gelato
07.2017 - 12.2018
- Trained new staff on proper gelato-making techniques and equipment usage, fostering a collaborative work environment.
- Implemented process improvements that increased production efficiency and reduced waste during gelato preparation.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Utilized time management skills to prioritize daily tasks efficiently during busy periods.
- Implemented portion control measures, minimizing waste while maintaining consistent serving sizes for customers.
- Trained new employees on proper gelato making techniques and safety procedures, promoting consistency in product quality.
- Monitored food production and quality control to achieve agreed standards.
- Selected correct ingredients and garnishes according to recipe specifications.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
Gelato Server
Gelato D'essai
2015 - 2017
- Maintained cleanliness and organization of serving area to enhance customer experience.
- Served gelato in cones, cups, and takeaway containers with attention to portion size and presentation
- Assisted customers with product selection, including offering tastings
- Prepared coffee and other hot/cold beverages (espresso, cappuccino, etc.)
- Operated the cash register and POS system
- Maintained cleanliness and hygiene of the serving area and customer space
- Refilled the gelato display and restocked serving materials
- Helped with opening and closing duties, including cleaning and setup
Education
Post-Degree Certificate - Graphic Design
ABC Formazione
Rome, IT05-2015
Bachelor in Architectural Studies - Urban Planning
La Sapienza Università Di Roma
Rome, Italy05-2014
Skills
- Worker training
- Batch production
- Gelato presentation
- Portion control
- Problem-solving
- Stocking and inventorying
- Food safety regulations
- Strong planning and organisational skills
- Adaptable to multicultural environments
- Expert in artisanal gelato techniques and raw ingredients
- Skilled in chocolate decoration and writing
- Cold pastry: gelato cakes, mousses, semifreddos
Languages
English
Italian
Timeline
Training Assistant
Gelato Cult School Di Roberto Lobrano
07.2021 - 05.2023
Consultant
Freezer Gelato
04.2021 - 06.2021
Store Manager
Swoon Gelato
08.2020 - 03.2021
Production Manager
Swoon Gelato
01.2019 - 07.2020
Gelato Maker
Swoon Gelato
07.2017 - 12.2018
Gelato Server
Gelato D'essai
2015 - 2017
Post-Degree Certificate - Graphic Design
ABC Formazione
Bachelor in Architectural Studies - Urban Planning
La Sapienza Università Di Roma