Martina Mestek
Port Hedland
Summary
Logistics University Graduate passionate about Customer Service and Relations, Safety, Quality and Management. With a can-do attitude and an diverse interest in customer service relations, communication, systems, processes, policies and technologies that create zero-harm operations, drive organizational change, and initiate continuous improvement.
An extensive and very diverse work history back home in Slovenia with having travelled and worked oversees for the last 8 years in different industries, building interpersonal and management skills, I believe my biggest strengths for success in work lie in being able to take on any challenge whilst providing the highest level of quality in work and service to customers, workmates, management and business associates. An efficient and strong work ethic, ability to adapt and work in fast changing environment allowed me to grow and enhance my career in the last 4 years and even more in the era of Covid-19.
My passion is the willingness to learn, think out of the box and find new ways to support my workmates and improve the quality of service we provide.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Coordinator
RIVTOW MARINE
08.2021 - Current
- Ensure compliance to Rivtow company policies and procedures.
- Control Mandatory and Company required certification of all Contractor Groups and their Partners (Rivtow Fleet).
- Track the activities of Operations department and facilitate in creation of Operations Documentation – ongoing. Attending daily meetings (between dept., with the Client and contractors as needed), complete all weekly, monthly and quarterly reporting in a timely and accurate matter, taking meeting minutes and all other administrative tasks needed.
- Complete Mandatory monthly Field Leadership tasks, which contribute to safety Management of the Fleet.
- Ensure mandatory surveys, drills, safety exercises and audits of Rivtow`s vessels are completed in a timely manner.
- Work closely with Technical and Safety department ensuring all works are completed on time, as well as any unplanned breakdowns or incidents are managed correctly and reported to client in the standard procedures.
- Participate in Docking procedures for vessels due for their 5-year docking.
- Manage Fleet Towlines.
- Coordinate Tug Master Training as per Rivtow Policy. Working with Trainees and Training Masters and SeaWays consultants to achieve a positive outcome in a timely manner.
- Ensure al day-to-day tasks are completed, reporting any concerns or findings to Manager. Mann the Operations Duty phone – on call 24/7.
Depot Coordinator
LINKFORCE Engineering
04.2021 - 08.2021
- Controlled deliveries from couriers to correct location.
- Coordinated receiving of stock and flow of materials from, to and in Depot.
- Reconsiled Credit Cards, organize flights booking and airport pick-ups.
- Processed and filed office documentation and shut files.
- Oversee dispatch of stock, Linkforce stock and courier items – Out of service tooling, shipping equipment to shut team on mine sites, recalibration of assets.
- Monitored and ordered fuel for Depot and Workshop.
- Monitor and ordered gas consumables.
- Fuel Cards Receipting.
- Monitored stocks of Tooling/PPE/Consumables Stock and control transfer of those to site and back, control orders of Stationary for Depot and site office
- Monitored overhead timesheets.
- Accommodation control (FIFO Staff) – organizing maintenance, cleaning and pest control, allocation and keys.
- Liaised with walk-in clients for Linkforce and WTC.
- Maintained visitor compliance, entry of Workshop, audits and action register.
- Controlled and oversee Test and Tag procedure and equipment.
- Organized maintenance, cleaning and pest control for workshop and Depot.
Yard Operations and Logistics Supervisor
AUSTRAK Pty Ltd
07.2020 - 04.2021
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Team management and continuous support to all members according to operating standards.
- Ensured compliance to all company policies and introducing new safety measurements.
- Coordinated with equipment providers, transport providers, clientele and process teams ensuring compliance with all protocols and maintain quality insurance throughout, with increased output from 900 sleepers to average of 2500 sleepers daily.
- Manage and prioritize all yard and logistics operations, implement new yard layout plan with new safety signage and procedures.
- Established and maintained good relations with RTIO supervisors, ensuring all quality requirements and deadlines are met as per specifications.
- Coordinated advanced and specific RTIO inductions for Yard Operators conducting unloading and quality control on Rail site.
- Ensured ongoing support to personnel on remote RTIO Rail site with Highly advanced Health and Safety regulation work practices.
- Inventory management - perform cycle counts, complete reconciliations, monitor inventory transactions, continually sort out inventory issues as they arise.
- Shipping - Inspecting, counting and loading outbound shipments, completing all paperwork, preparing shipment samples, bracing loads.
Assistant Manager
HAKA LODGE TAUPO
04.2018 - 05.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed front reception desk.
- Managed accommodation plans for big travel groups from all over the world.
- Managed a team of cleaners, maintenance and front office receptionists with wide cultural differences and backgrounds.
- Inventory control - weekly counts, reconciliations, monitor inventory transactions, continually sort out inventory issues as they arise.
- Accounting, budgeting and price matching to ensure monthly budget plans, working with various reservation system
- Highly detailed, fast paced work in a up-market, award winning youth hostel with very high turnover.
- Organized events and activities with local activities providers, ensuring Maori culture was introduced in every part of our operations.
- HR duties, training and ensuring companies HSE practices are up to date and reviewed monthly.
Assistant Manager
HAKA LODGE CHRISTCHURCH
03.2017 - 04.2018
- Ensured a high standard of customer service
- Processed reservations from all channels, troubleshooted reservation issues, monitored our Channel Manager, communicating with Third Party booking agents and managing occupancy rates.
- Ensured high standards of cleanliness by supervising cleaning and maintenance staff.
- Acting as Duty Manager in the absence of Lodge Manager, coordinated the completion of reporting, maintenance and front-desk tasks with other personnel, monitoring staff hours.
- Managed Lodges overall supply of cleaning, stationary, linen, food, beverage and other products needed to maximize the process efficiency and productivity of the Lodges operations.
- Ensured adequate security for the premisses, ensuring Heath and Safety regulations are met, managing Fire Policy and Earthquake Protocol in response to such events.
Duty Manager
KAKAJ KANU KLUB NIVO – PIZZERIJA ŠPICA
05.2016 - 12.2016
- Recruited, trained and supervised new and permanent staff.
- Assist in overseeing and organizing events in our hire venues.
- Ensured compliance with licensing, hygiene and health and safety legislation/guidelines.
- Promotion and marketing of the business.
- Controlled supplies for the restaurant and coffee section, leasing with suppliers and ensuring on time deliveries and fresh produce turnover.
- Staff roster and work hours management.
- Oversaw opening and closing procedures of the restaurant, closing off cash register.
- Ensured guests payments, deposits and refunds are processed accurately, daily sales reconciled.
- Provided daily financial reports for the Director.
- Provided great customer service and good reputation of the business.
- Motivated the team and providing support to achieve optimal results.
Logistics Support Operations
NOVEM CAR INTERIOR DESIGN GmbH
10.2014 - 05.2016
- Assisted in loading/unloading, sorting, and stocking, and packaging merchandise and orders.
- Responsible for the review, verification of shipping material and documents.
- Provided support in completing dispatch paperwork and documentation.
- Carried out clerical work, including typing, proofreading, and editing documents, correspondence, and reports to the unit Manager.
- Developed and prepared reports, and presentation of weekly outputs for the logistics unit.
- Responsible for preparing shipping documents such as Commercial Invoice, Packing Lists, and Yard Material Receivers.
- Data collection and control.
- Administrative support.
Education
Bachelor of Science - Field of Green Logistics And Waste Management
University of Logistics
Maribor, Slovenia09.2013
Skills
- Excellent communication
- Staff Training and Development
- Critical Thinking
- Safety Awareness
- Time Management
- Priority Management
- Customer and Business Relations
- Complaint Resolution
- Task Delegation
- Openness to Advice
- Diversity Awareness
- Problem Solving
- Multitasking
- Organizational Skills
Affiliations
- Travelling
- Weight-lifting
Certification
Student Tutor, Rio Tinto Rail induction (#SAP number) Confined space and Gas testing Certification, Forklift License with 16-ton forklift experience, Construction White Card Certification, Overhead Crane ticket, ISM Auditor Accreditation, First Aid and CPR Trained, LROCP Ticket, Recreational Skippers ticket
Languages
Slovenian
Native or Bilingual
English
Full Professional
References
References available upon request.
Timeline
Operations Coordinator
RIVTOW MARINE
08.2021 - Current
Depot Coordinator
LINKFORCE Engineering
04.2021 - 08.2021
Yard Operations and Logistics Supervisor
AUSTRAK Pty Ltd
07.2020 - 04.2021
Assistant Manager
HAKA LODGE TAUPO
04.2018 - 05.2019
Assistant Manager
HAKA LODGE CHRISTCHURCH
03.2017 - 04.2018
Duty Manager
KAKAJ KANU KLUB NIVO – PIZZERIJA ŠPICA
05.2016 - 12.2016
Logistics Support Operations
NOVEM CAR INTERIOR DESIGN GmbH
10.2014 - 05.2016
Bachelor of Science - Field of Green Logistics And Waste Management
University of Logistics
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