Martina Romagna
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Coffee Barista
Parenti Coffee And Pastry
11.2017 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Restaurant Waitress
Junsei Kaiten Sushi - Japanese Restaurant
06.2014 - 10.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
- Served food and beverages promptly with focused attention to customer needs.
Barista Manager
Pulcinella And Rugantino Coffee Pastry
01.2013 - 11.2016
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Monitored customer feedback to improve barista performance and customer service.
Education
High School Diploma -
IPSSAR Tor Carbone Alberghiero
Rome, Italy06.2011
Skills
- Proper Storage Procedures
- Customer Preferences
- POS Inventory System Operation
- Coffee Grinding
- Recipes Adherence
- Online Transaction Processing
Certification
- RSA, CTA Queensland -
Languages
Italian
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Coffee Barista
Parenti Coffee And Pastry
11.2017 - 08.2023
Restaurant Waitress
Junsei Kaiten Sushi - Japanese Restaurant
06.2014 - 10.2017
Barista Manager
Pulcinella And Rugantino Coffee Pastry
01.2013 - 11.2016
High School Diploma -
IPSSAR Tor Carbone Alberghiero
- RSA, CTA Queensland -
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