MARTINA SCALVINI

As an Application Engineer at Ionnic, I hold a pivotal role in ensuring the successful programming and deployment of Class1 technical products and various interfaces. My responsibilities encompass a wide array of critical tasks, including:

Technical Expertise: I demonstrate an in-depth technical proficiency in the programming of Class1 technical products, such as HMIs, controllers, governors, water and foam level gauges, displays with touch screen functionality, and bezels.

Customization: I meticulously attend to customizing IOM and Supernode II modules based on specific customer requests, ensuring the precise functionality of each product.

Quality Control: I am responsible for the assembly and quality control of customer products, upholding the highest standards in manufacturing and performance.

Tools and Calibration: My role includes the assembly of remote testing tools and the calibration of system components, guaranteeing accuracy and reliability.

Design and Fabrication: I utilize Nano CAD software to create detailed drawings for the fabrication of customized bracket's, optimizing product installation and functionality.

Software Proficiency: I specialize in custom programming using Es-key software and the J1939 protocol, as well as the custom programming of display units using PowerVision software.

Customer Engagement: I provide exceptional support to Class1 product customers, addressing inquiries and requests via telephone and email correspondence, contributing to high levels of customer satisfaction.

Remote Diagnostics: I conduct remote diagnostics for CAN bus systems via laptop, ensuring the smooth and reliable operation of these critical components.

As an Application Engineer, my commitment to technical excellence and unwavering dedication to product performance are integral to Ionnic's mission and the success of our technical solutions.

• Installation of electrical component on 12 and 24V vehicles; Diagnose and repair electrical fault; Doing bench work and bench testing; Aftermarket accessory fitting; Remote diagnostic for CAN bus system via laptop.

As an Auto Electrician at CSM Service Bodies, I held a pivotal role in ensuring the reliable operation of various vehicle electrical systems. My responsibilities encompassed a wide range of critical tasks, including:

Vehicle Electrical Expertise: I demonstrated a high level of technical proficiency in performing auto electrical repairs, addressing and rectifying issues in various vehicle electrical systems.

12V Accessory Fitting: I specialized in the precise installation of 12V accessories, enhancing vehicle functionality and meeting customer requirements.

Fault Diagnosis and Repair: I excelled in diagnosing electrical faults in customers' vehicles and expertly carried out repairs, ensuring the safety and performance of the vehicles.

Technical Reporting: I diligently prepared and submitted weekly reports using a laptop, providing essential insights into job progress and performance. Additionally, I maintained accurate records by filling in job cards using Microsoft Word and Excel.

As an Auto Electrician, I was committed to maintaining the highest standards of vehicle safety and performance, contributing to CSM Service Bodies' reputation for technical excellence and customer satisfaction.

As the Assistant Manager at Fish Heads Group, I undertook a position of greater responsibility and leadership, ensuring the smooth and efficient operation of the restaurant. My responsibilities included:

Leadership and Operations Management: In the absence of the restaurant manager, I assumed the role of managing the restaurant, overseeing daily operations, and ensuring a high standard of service.

Table Service and Order Management: I continued to serve tables, take orders, and ensure the timely delivery of food, maintaining a high level of customer satisfaction.

POS System Mastery: Proficiently managed the POS system for efficient order processing and payment transactions.

Financial Accountability: I played a key role in preparing and managing daily, weekly, and monthly reports using a laptop, contributing to business insights and financial control.

Team Leadership: I provided training and supervision to other staff members, ensuring a cohesive and high-performing team.

Inventory and Stock Management: I effectively managed restocking and reorder processes for the front of the house.

General Restaurant Duties: I performed various operational tasks to maintain a smooth and efficient dining experience.

During my tenure at Ridgeway Group, I served as a dedicated Food and Beverage Attendant, responsible for providing exceptional service and ensuring the smooth operations of the establishment. My responsibilities included:

Customer Engagement: I excelled in meeting and greeting customers, creating a welcoming and comfortable dining atmosphere. Ensuring customer satisfaction was a top priority.

Table Service: I demonstrated professionalism and efficiency in serving tables, taking orders, and delivering food to patrons, contributing to an enjoyable dining experience.

Point of Sale (POS) Expertise: Proficiently operated the POS system, ensuring accurate and efficient order processing and payment transactions.

Restaurant Management: I played a crucial role in opening and closing the restaurant, guaranteeing operational readiness and security. General restaurant duties were performed diligently.

In this role, I had the following key responsibilities:

Valuable Asset Management: I was entrusted with the responsibility of handling and caring for expensive pieces of jewellery, ensuring their safety and preservation.

Inventory Control: I meticulously monitored stock levels, initiated reorders, and managed inventory to ensure the availability of merchandise and an organized display.

Jewellery Maintenance: I took care of jewellery cleaning, maintaining the pristine condition and presentation of the valuable pieces.

Customer Engagement: My role included welcoming and greeting customers at the gallery, creating a welcoming and friendly environment. I also assisted in collecting tickets and facilitating a smooth experience for visitors.

Cultural Engagement: An essential aspect of my position was conducting presentations in both English and a limited Chinese language capacity. These presentations introduced Chinese tourists to the beauty and significance of Australian Opals, contributing to their cultural experience and appreciation.

At BENOWA JEWELLERS, I continued to demonstrate my dedication and expertise as a Sales Assistant, enhancing the store's performance and customer satisfaction. Key responsibilities included prioritizing exceptional customer service, fostering strong and lasting customer relationships, assisting customers in finding their ideal jewellery pieces, facilitating online sales to ensure a personalized and enjoyable shopping experience. I also successfully managed cashier duties, conducted daily cash reconciliation to maintain financial accuracy and accountability, played a pivotal role in monitoring stock levels, ensured the availability of merchandise, and reordering as needed. Additionally, I was responsible for capturing high-quality images of valuable jewellery pieces, enhancing their presentation on the website using Photoshop software. I also worked closely with the master jeweller, supporting the creation and customization of jewellery pieces, and participated in short business trips as needed, contributing to the expansion and promotion of the business.

At EL AMOR, I served as a dedicated Sales Assistant, contributing to the seamless operations of the establishment. My responsibilities included shop management, ensuring a secure and organized environment, conducting daily cash reconciliation to maintain financial accuracy, upholding the highest standards of financial management, prioritizing customer service and sales, diligently addressing inquiries, and ensuring a satisfying shopping experience for all patrons. I also undertook various administrative tasks, including generating sales reports and performing essential administrative duties on a laptop, contributing to the store's operational efficiency.

• Company: ANKLE BITERS
  
  Position: Sales Assistant and Assistant Store Manager
  
  Duration: September 2014 - January 2016 (Full-Time)
  
  Key Responsibilities:
  Operational Excellence: Managed the daily opening and closing procedures to ensure the store's security and operational efficiency. Conducted thorough cash reconciliation at the end of each business day, maintaining financial accuracy.
  
  Customer-Centric Approach: Delivered exceptional customer service, fostering strong customer relationships and addressing inquiries promptly. Effectively assisted customers with their online sales transactions, guaranteeing a seamless and satisfying shopping experience.
  
  Inventory Management: Successfully maintained optimal stock levels by tracking and restocking merchandise as required. Ensured product availability and organized displays to enhance the shopping environment.
  
  Administrative Proficiency: Utilized Mo-PRO software and performed computer-based administrative tasks with precision, including inventory management and online sales operations. Contributed to the overall administrative efficiency of the store.
  
  Leadership and Team Support: Assumed the role of Assistant Store Manager, providing leadership and support to the sales team. Facilitated staff training and development, contributing to a motivated and high-performing team.
  
  Sales Growth: Collaborated with the sales team to meet and exceed sales targets, contributing to revenue growth and profitability.