Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martina Ungerova

West Perth,WA

Summary

Energetic professional with several years of experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience

Work History

Payroll Administrator

Perth Radiological Clinic
09.2024 - 01.2025

- Processed and managed payroll for a diverse employee base, ensuring accurate and timely distribution of salaries and benefits.

- Utilized Cris21 payroll software to generate detailed reports and manage employee records

- Maintained up-to-date employee data, including new hires, terminations, promotions, and salary adjustments, ensuring that all records were accurate and processed on time.

- Generated and analyzed payroll reports in Excel

- Supported onboarding processes for new employees, including collecting necessary documentation and entering details into the payroll system.

- Collaborated with HR and Finance departments to resolve payroll discrepancies and answer employee queries in a timely and professional manner.

Front Desk Receptionist

Satterly Property Group
02.2024 - 05.2024

-Supported administrative tasks such as filing, data entry, and document preparation

-Maintained clean reception area to promote positive, professional environment for clients

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

-Directed incoming calls to internal personnel and departments

-Organized incoming mail distribution system that streamlined delivery of important documents

-Scheduled, coordinated and confirmed appointments and meetings

-Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

Communications Officer/Administration Assistant

Australian Export Grains Innovation Centre (AEGIC)
08.2023 - 01.2024

-Acting as a primary point of contact for vendor communication

-Contributed to global events support by assisting in the coordination and execution of promotional materials for conferences and expos worldwide

-Composing interesting and educational pieces for the business's internal newsletter

-Editing and updating existing web content to ensure accuracy and relevance

-Monitoring stock levels of promotional products and initiating purchase orders

-Updating company's crucial contact database

-Improving the database of valuable company's contacts by adding new and removing outdated entries

-Collaborating with the marketing team and graphic designer to prepare visuals for internal training videos

Executive Assistant

Swiss Re Management AG
08.2022 - 07.2023

-Efficiently managing complex calendars for executives, including scheduling meetings, appointments, and travel arrangements

-Communicating by drafting and proofreading various documents, letters, emails, and reports

-Coordinating meetings, conferences, and events, handling logistics, agendas, presentations, and minutes

-Arranging domestic and international travel logistics, ensuring optimal itineraries and accommodations

-Handling sensitive and confidential HR-related correspondence and documentation

-Handling incoming and outgoing correspondence, prioritize, and respond to inquiries promptly and professionally

Office Assistant

KONE Business Services
10.2021 - 07.2022

-Providing support to HR Administrator for all HR/Finance and Admin tasks

-Answer employees' queries about HR-related issues

-Administration of medical checks and health and safety at work procedures

-Creating, maintaining, and entering information into databases

-Allocate incoming emails in the common shared inboxes

-Office management including liaison and communication with managing agents, landlords, contractors and vendors

-Monitor level of supplies and handle shortages

-Professional and helpful front office assistance with clients, candidates, and leadership team

-Organizing travel by booking accommodation and reservation needs as required

-Organizing staff events and teambuildings

-Updating and sorting files, drafting and proofreading correspondence, creating office policies

Receptionist / General Office Assistant

Cushman&Wakefield Property Services Slovakia
11.2019 - 09.2021

-General assistant work including preparation of databases, graphs, translations, documents, cashflows, power point presentations

-Sorting Invoices and processing/archiving

-Handling phone calls (answer telephone, screen and direct calls, take and relay messages)

-Booking the meeting rooms, pool cars, ordering couriers

-Handling fleet management, including communication with leasing companies

-Managing documents in Commercial city depart., Municipal Depart.,Cadastral city Depart.

-Assistance to Office Manager for all HR/Finance and Admin tasks as required

-Greet people (staff and clients) entering organization

-Collecting all expenses (bills, tickets etc.) and making documentation for financial dept.

-Processing of business trips and making business trip documentation, ordering flights/hotels

Airline Customer Service Representative

Qatar Airways
04.2016 - 10.2019

-Delivering the highest level of Customer Service at all customer touch points -Performing pre- and post-flight administration duties (MS Word, MS Excel)

-Handling of company mail and handling baggage claims

-Coordinating with Cargo, Fueling company, Baggage Make up Area, Catering Supplies etc.

-Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge

-Supervising service partners activities for the smooth acceptance of customers

-Ensuring compliance with Qatar Safety and Security requirements

-Verify the validity of passenger's documentation, with respect to immigration, customs, and security considerations.

Education

Comenius University Bratislava - Faculty of Management

Secondary School of Education

Skills

  • Microsoft Office - Outlook, Word, Excel, Power Point
  • Cris21 - human resource and payroll management software
  • Greentree - Enterprise Resource Planning system
  • ALTEA Software system
  • IPort DCS Software system
  • Driving license class C

Timeline

Payroll Administrator

Perth Radiological Clinic
09.2024 - 01.2025

Front Desk Receptionist

Satterly Property Group
02.2024 - 05.2024

Communications Officer/Administration Assistant

Australian Export Grains Innovation Centre (AEGIC)
08.2023 - 01.2024

Executive Assistant

Swiss Re Management AG
08.2022 - 07.2023

Office Assistant

KONE Business Services
10.2021 - 07.2022

Receptionist / General Office Assistant

Cushman&Wakefield Property Services Slovakia
11.2019 - 09.2021

Airline Customer Service Representative

Qatar Airways
04.2016 - 10.2019

Secondary School of Education

Comenius University Bratislava - Faculty of Management
Martina Ungerova