Martina Vassallo
Glossodia
Summary
I am a dedicated, loyal, trustworthy individual who strives to achieve the best outcome within any field I work.
I am a positive, happy, bubbly and caring person who loves to make others feel welcome and thought of.
I always aim for the highest and strive to do the best of my ability.
Mostly I am a dedicated mother of three and a wife to a wonderful man of 26 years.
I work great with team members with care and understanding. I love to learn new things, such as new software and how things are with in the workplace.
I am very eager and determined to get back in to the work force.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sole Trader
Vass Valley Farm
01.2020 - Current
- Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
- Taking care of our pets on our hobby farm. Feeding, fresh water daily, keeping area's clean, looking after overall pet's health.
- Expanded client base with targeted marketing campaigns and excellent word-of-mouth referrals.
- Selling, packing and posting fertilised specialty eggs all over Australia. Packaged carefully in appropriate packaging.
- Invoicing, requesting payments, emailing, social interactions, customer service, facebook and instagram interactions and uploading photo's.
- Scheduling waiting lists for certain products regarding specific breed of eggs.
- Maintaining regular clients and upkeeping of the highest customer service.
Office Administrative Assistant
Gourmet Herbs
12.2022 - 12.2024
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided support to other departments by completing clerical tasks as needed.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Composed, edited and typed complex memos and reports with job-related software.
- Directed customer inquiries to appropriate department personnel.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Contributed to team effort by accomplishing related tasks as needed.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Processed incoming invoices for payment in a timely manner.
- Obtained scanned records and uploaded to database.
- Greeted visitors and responded to inquiries in a professional manner.
- MYOB, Microsoft Office, Excel, Word.
- Entering daily invoices, pay bills, emails via Gmail, remittances, email statements to clients weekly.
- Always kept office clean and tidy every shift.
- Always attended work, if I was unwell I would work from home.
- Scanned and photocopied documents regularly.
- Prompt actions when directed by owner.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated contact lists regularly with current employee information.
- Proofread content for typo-free emails and documentation.
- Developed forms and procedures to improve workflow efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Administrator
MJV Contracting Pty Ltd
01.2014 - 02.2022
- Implemented filing systems to improve document organization and retrieval.
- Developed spreadsheets to track project progress, budgets and other related data.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained positive working relationship with fellow staff and management.
- Invoicing, typing up quotes and emailing to clients, pay bills, email invoices to clients.
- Microsoft Word, Office, Excel, Outlook.
- Taking inbound calls.
- Performed data entry tasks into computer databases from paper documents.
Sole Trader
MaR-Valicious BiteS
07.2010 - 01.2022
- Baking and decorating cookies (self taught).
- Maintaining wonderful customer service of high standards.
- Invoicing, emailing using Outlook, creating purchases, using Square for sales.
- Posting packages via Australia Post to get products out at a timely manner.
- Taking inbound calls and emails to and from customers.
- Meeting the customers needs.
- Pay bills
- Packaging of products.
- Food handling certificate.
- Rented a space to sell to the public, frequent market stall set up.
- Cleaning to high standards.
- Invoicing, requesting payments, emailing, social interactions, customer service, facebook and instagram interactions and uploading photo's.
- Creating/selling cookie products such as stencils, stamps, de bossers, cake toppers and cutters etc.
- Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.
- Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
- Enhanced overall brand reputation through active engagement in community events and charitable initiatives.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
- Expanded client base with targeted marketing campaigns and excellent word-of-mouth referrals.
- Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
- Maintained an organized workspace to maximize productivity while adhering to safety protocols.
- Developed strong relationships with suppliers to negotiate favorable terms and ensure a consistent supply of high-quality products.
- Provided expert advice to clients on product selection based on their individual needs and preferences.
- Established a solid online presence through engaging social media content marketing efforts.
- Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
- Improved sales figures by developing effective sales strategies tailored to each client''s unique requirements.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Met with members to understand goals and recommend solutions to fit specific needs.
Store Manager
Ed Harry Menswear
01.2005 - 12.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Opened a brand new store in Blacktown, Westpoint.
- Managed stores in Richmond & Plumpton before the new store opened in Blacktown.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Store Manager, Area Manager, Store Merchandiser.
David Lawrence
06.2004 - 12.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed staff rosters and staff queries.
- Store banking and cash handling.
- Store merchandise as per head office guidelines.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Used POS systems.
- Drove to various department stores to merchandise them and communicate with other store managers.
- Required to do a customer service course located in Miranda, NSW.
- Regular meetings with the State Manager and National Manager.
2IC Manager
Ed Harry Menswear
01.2000 - 12.2003
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Answered inbound calls from customers and employee's. Ensuring their requests were met accordingly.
- Opening and closing of stores on time.
- Banking and cash handling.
- Organising alterations for customers garments.
- Sending/posting items between stores. Organising freight companies for pick up and delivery.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Worked wonderfully alongside with my manager, who taught me how to become a great manager.
On Floor Sales Assistant
Target
12.1998 - 12.2000
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Order appropriate stock to fill shelves.
- Measured and cut required fabric for all customers.
- Did numerous stocktakes in manchester section and helped other employee's complete their stocktake also.
- Kept our section clean and tidy at all times.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
Year 10 Certificate -
Riverstone High School
12-1998
Skills
- Database entry
- Vendor engagement
- Spreadsheet development
- Invoice entry
- Scanning and copying
- Database administration
- MYOB
- Verbal communication
- Event planning
- Billing and invoicing
- Proofreading
- Microsoft office
- Scheduling appointments
- Calendar management
- Multitasking and organization
- Email management
- File management
- Word processing
- Document scanning
- File organization
- Office supply management
- Attention to detail
- Store operations
- Leadership qualities
- Data entry
- Merchandise presentation
- Staff training and development
- Store layout design
- Goal oriented
- MS office
- Schedule management
- Store opening and closing
- Training and development
- Training and mentoring
- Staff training
- Stock control
- Cash register operation
- Outstanding communication skills
- Visual merchandising
- Team player
- Social media engagement
- Administrative skills
- Ordering and purchasing
- Quality management
- Telephone reception
- Goal setting
- Product management and pricing
- Trading operations
- Team support and assistance
- Timesheets for staff
- Problem-solving
- Supply ordering
- Order fulfillment
- Returns and exchanges
- Policies and procedures
- Training and coaching
- Friendly and helpful
- Staff supervision
- Leadership skills
- Reliable and responsible
- Sales expertise
- Staffing
- Team cooperation
- Leadership and supervision
- Reliable
- Presentation skills
- Opening and closing procedures
- Multitasking
- Excellent written and verbal communication
- Retail sales techniques
- Staff recruiting
- Inventory and stocking
- Team building
- Accurate money handling
- Client relationship building
- Meeting sales goals
- Self motivation
- Product knowledge
- Sales and promotions
Affiliations
- Caring for our pets at home.
- Growing vegetables and fruit in our home garden.
- Raising our three beautiful children.
Certification
- Food handling certificate.
- Retail traineeship
Accomplishments
- Owned a cookie business
- Raised and bred beautiful breeds of chickens and quails. Won many ribbons for my quails for online shows.
Education and Training
other
Timeline
Office Administrative Assistant
Gourmet Herbs
12.2022 - 12.2024
Sole Trader
Vass Valley Farm
01.2020 - Current
Administrator
MJV Contracting Pty Ltd
01.2014 - 02.2022
Sole Trader
MaR-Valicious BiteS
07.2010 - 01.2022
Store Manager
Ed Harry Menswear
01.2005 - 12.2007
Store Manager, Area Manager, Store Merchandiser.
David Lawrence
06.2004 - 12.2006
2IC Manager
Ed Harry Menswear
01.2000 - 12.2003
On Floor Sales Assistant
Target
12.1998 - 12.2000
Year 10 Certificate -
Riverstone High School
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