Martina Vigona
Karama,NT
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector. Forward-thinking professional offering more than 18 years of experience working for Public and Government companies prioritizing tasks and assessing customer needs. Fantastic Customer Service skills with training in
Overview
28
28
years of professional experience
Work History
Customer Service Administrator
Services Australia
04.2004 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
Emergency Response Officer
Centrelink
02.2007 - 01.2012
- Enhanced emergency response efficiency by developing and implementing comprehensive action plans.
- Reduced response times with effective communication strategies for better coordination among team members.
- Increased overall safety by conducting thorough risk assessments and identifying potential hazards in emergency situations.
- Improved team performance through regular training sessions and skill development workshops.
- Conducted public education campaigns to raise awareness about emergency preparedness measures and procedures.
- Assisted in evacuations, providing support to affected individuals and coordinating with relief organizations for timely assistance.
- Maintained accurate records of incidents, enabling detailed analysis for future improvements in response strategies.
- Collaborated with regional partners to share best practices and develop joint response plans for large-scale emergencies.
- Developed emergency preparedness plans to minimize the impact of disasters on communities and businesses.
Family Program Coordinator
Nguiu Community Government Council
02.1997 - 02.2003
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Secretary
Tiwi Islands Football League
01.1995 - 10.2002
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
Education
Certificate IV - Community Business (Community Management)
Bachelor College
Batchelor, NT06.1998
Skills
- Telephone Etiquette
- Issue Resolution
- Account Management
- Cash Handling
- Proficient in Microsoft and Excel, Word
- Computer Literacy
- Time Management
- Project Management
- Multitasking
- Technical Support
- Complaint Handling
- Appointment Scheduling
- Office Management
- Administrative Management
- Scheduling
- Travel Coordination
Timeline
Emergency Response Officer
Centrelink
02.2007 - 01.2012
Customer Service Administrator
Services Australia
04.2004 - 03.2023
Family Program Coordinator
Nguiu Community Government Council
02.1997 - 02.2003
Secretary
Tiwi Islands Football League
01.1995 - 10.2002
Certificate IV - Community Business (Community Management)
Bachelor College