Martine Almodovar
Erskineville,Australia
Summary
A results-driven and qualified Administration professional with experience in membership and a strong work history in customer service, hospitality and events.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations and Membership Coordinator
Community Early Learning Australia (CELA)
07.2021 - Current
- Assist in first line phone support within the organisation, resolving them or triaging them and logging them for reporting purposes
- Grow, retain, and engage 1,800 members in the current membership database. Communicate actively with callers or by email about the organisation's activations and membership renewals
- General administrative support such as coordinating meetings, booking travel, accommodations, insurance, managing Zoom accounts, other ad hoc administrative tasks may be required
Box Office Administration - Contractor
Sydney Festival
12.2020 - 01.2021
- Responded to all enquiries from customers regarding the Sydney Festival via phone and email in in a high volume environment
- Provided general administrative assistance for the ticketing team
Customer Service Agent - Christmas Casual
Endeavour Drinks Group
09.2020 - 12.2020
- Answered customer product and delivery enquiries as per organisational processes and standards via phone in an inbound high call volume environment with a KPI of 12 calls an hour
- Completed financial transactions and purchasing services for customers
- Performed data entry with CRM software to record customer call notes, suggestions and questions
Marketing Manager
Good Beer Company
10.2017 - 03.2020
- Managed event coordination for major calendar events such as the Melbourne Cup and Anzac Day as well as setting up the event, running of the event and packing down of the event.
- Ran efficient biweekly meeting of 20 staff by organising, materials, documenting discussions and distributing meeting notes
- Provided a range of administrative and processing tasks in the head office whilst answering the multi-line phone system and responding to general enquiry emails
Marketing Manager
Maloney Hotel Group
01.2016 - 03.2017
- Collaborated with internal departments to coordinate promotional activity to retain guest satisfaction
- Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data
- Assisted the Event Manager with customer enquiries and proposals via face to face, phone and email
Marketing Manager
C-inc Hotels
08.2013 - 07.2015
- Effectively implemented the promotional calendar and event coordinated key calendar events such Halloween and Melbourne Cup
- Built partnerships with diverse internal teams to streamline processes
- Developed relationships with external suppliers and negotiated deals
Reservations Coordinator
The Bourbon Hotel (part of C-inc Hotels)
03.2013 - 07.2013
- Managed reservations and guest enquiries for a 400-capacity venue via phone, email , online booking system and face to face
- Worked closely with the General Manager and Head Chef and provided feedback on issues and improvements for the business
- Work on the floor when required
Events Administrator
Cievents
03.2012 - 03.2013
- Executed the correct systems and processes to ensure timely, error free event coordination whilst responding to customer enquiries
- Supported the Event Manager in maintaining accurate event files, budgets, and critical paths to adhere to deadlines
Education
BSB50415 - Diploma of Business Administration -
TAFE NSW
02.2022
Skills
Active member engagement
Verbal and written communication
Membership Processing
Relationships and rapport
Customer Service
Time Management
MS Office
Attention to Detail
Certification
NSW Responsible Service of Alcohol Certificate - expires September 2025
Volunteering & Leadership
Taste of Sydney
03/2012
Wine Theatre Feature Manager
Masterchef Live
10/2011 and 10/2012
Feature Manager
Timeline
Operations and Membership Coordinator
Community Early Learning Australia (CELA)
07.2021 - Current
Box Office Administration - Contractor
Sydney Festival
12.2020 - 01.2021
Customer Service Agent - Christmas Casual
Endeavour Drinks Group
09.2020 - 12.2020
Marketing Manager
Good Beer Company
10.2017 - 03.2020
Marketing Manager
Maloney Hotel Group
01.2016 - 03.2017
Marketing Manager
C-inc Hotels
08.2013 - 07.2015
Reservations Coordinator
The Bourbon Hotel (part of C-inc Hotels)
03.2013 - 07.2013
Events Administrator
Cievents
03.2012 - 03.2013
BSB50415 - Diploma of Business Administration -
TAFE NSW
NSW Responsible Service of Alcohol Certificate - expires September 2025
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