Martines Chandra Susanto
Sydney,NSW
Summary
Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy. Highly effective purchasing manager offering several years of experience in supply chain management. Proven excellence building, negotiating and managing supplier relationships to obtain favorable costs. Drive continuous process improvements. Strategic professional in procurement, known for high productivity and efficient task completion. Skilled in negotiation, supply chain management, and cost reduction strategies. Excel at communication, problem-solving, and relationship building to achieve organizational objectives. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Warehouse Manager
Crossmark Asia Limited
sydney, nsw
09.2023 - Current
- Supervised daily warehouse operations and staff activities to ensure efficiency.
- Managed inventory control processes using warehouse management systems effectively.
- Coordinated shipping and receiving schedules to optimize logistics flow.
- Conducted regular inspections of equipment and facilities for safety compliance.
- Implemented organizational systems for stock management and product placement.
- Maintained accurate records of inventory levels and order fulfillment status.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
- Communicated regularly with other departments regarding supply chain activities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Cook's Assistant
Marina Lunga
Balmain, NSW
06.2023 - 07.2024
- Assisted chefs in food preparation and ingredient organization.
- Maintained cleanliness and sanitation standards in kitchen areas.
- Supported cooking processes by measuring and mixing ingredients accurately.
- Operated kitchen equipment like mixers, ovens, and fryers safely.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked supplies and organized inventory for easy access during service.
- Followed recipes and presentation standards to prepare dishes consistently.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored food in designated containers and storage areas to prevent spoilage.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
Warehouse and Purchasing Manager
Paddy’s Market Haymarket
Haymarket, NSW
05.2023 - 09.2023
- Analyzed market trends to inform purchasing decisions and inventory management.
- Established inventory control procedures to streamline stock management processes.
- Conducted regular assessments of supplier performance for continuous improvement.
- Maintained accurate records of purchases, contracts, and supplier communications.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
- Created detailed specifications for requested items prior to issuing purchase orders.
- Analyzed market trends to determine appropriate purchasing strategies.
- Organized and prioritized projects.
Purchasing and Warehouse manager
PT Pilar Prima Persada
Jakarta, Indonesia
09.2020 - 09.2023
- Managed daily warehouse operations and ensured efficient workflow.
- Coordinated inventory management and maintained accurate stock levels.
- Monitored equipment maintenance and arranged timely repairs when needed.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Communicated regularly with other departments regarding supply chain activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Prepared inventory for shipment by attaching tags and labels.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Director of Operations
PT Limantara Chandra
Mojokerto, Indonesia
03.2011 - 04.2020
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Collaborated with department heads to streamline communication and project execution.
- Analyzed operational performance to identify areas for improvement and innovation.
- Coordinated cross-functional teams to enhance project delivery timelines and quality standards.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Organized and oversaw work schedules of departmental managers.
- Maintained budgeting documents for accurate tracking of expenses.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Promoted products, increasing customer base, and market share.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
Trainee Waiter
Shangri-La hotel
Surabaya, Indonesia
07.2007 - 12.2007
- Assisted servers in delivering food and beverages to customers promptly.
- Maintained cleanliness of dining area and assisted with table settings.
- Collaborated with kitchen staff to ensure timely order preparation.
- Supported guest inquiries by providing menu information and recommendations.
- Engaged with customers to enhance their dining experience positively.
- Learned restaurant policies and procedures to follow best practices consistently.
- Greeted customers and provided menus.
- Stored cleaning materials properly after use.
- Restocked side stations with necessary items such as sauces or condiments.
- Cleared away used dishes, cutlery and glassware between courses.
- Conducted periodic checks on guest satisfaction levels.
- Delivered food and drinks to guests' tables promptly and courteously.
- Checked food for quality before serving it to guests.
- Set up dining areas with appropriate table settings, condiments, linens and decorations.
- Reviewed daily specials, menu changes and service specifications.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Beverage Barista
Petra Cafe
Surabaya, Indonesia
02.2006 - 05.2006
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the cafe environment.
- Assisted in training new baristas on beverage preparation techniques.
- Engaged with customers to provide exceptional service and recommendations.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure smooth cafe operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Restaurant Waiter
Gelato Bar
Surabaya, Indonesia
01.2005 - 08.2005
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated them to kitchen staff efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed multiple tables while ensuring timely service and guest satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Informed customers about specials, upselling additional food and drink items.
- Reviewed daily specials, menu changes and service specifications.
Education
Diploma of Hospitality Management & Certificate IV in Kitchen Management - Commercial Cookery
Le Culinaire Hospitality Institute
Sydney, NSW09-2025
Skills
- Conflict resolution
- Planning production
- Warehouse auditing
- Safety monitoring
- Logistics oversight
- Space planning
- Logistics coordination
- Database documentation
- Team building and leadership
- Warehouse logistics
- Order fulfillment
- Warehouse operation oversight
- Forklift operations
- Inventory and stocking
- Facility maintenance
- Inventory management
- Collaborative teamwork
- Storage management
Languages
English
Professional
Indonesian
Native/ Bilingual
Timeline
Warehouse Manager
Crossmark Asia Limited
09.2023 - Current
Cook's Assistant
Marina Lunga
06.2023 - 07.2024
Warehouse and Purchasing Manager
Paddy’s Market Haymarket
05.2023 - 09.2023
Purchasing and Warehouse manager
PT Pilar Prima Persada
09.2020 - 09.2023
Director of Operations
PT Limantara Chandra
03.2011 - 04.2020
Trainee Waiter
Shangri-La hotel
07.2007 - 12.2007
Beverage Barista
Petra Cafe
02.2006 - 05.2006
Restaurant Waiter
Gelato Bar
01.2005 - 08.2005
Diploma of Hospitality Management & Certificate IV in Kitchen Management - Commercial Cookery
Le Culinaire Hospitality Institute
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