Martin "Lawrence" Perez Lunaria
Homebush West
Summary
Efficient and experienced Hospitality worker with Duty Manager experience versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing daily venue operations and customer relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Ambulance Station Hotel
07.2023 - 02.2025
- Maintained the running of operations at a level required to consistently allow our venue to hold the highest ranking of the top performing gaming venue in NSW.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Diligently followed all required federal regulations related to handling monetary transactions ensuring compliance at all times.
- Managed and oversaw all monetary transactions and reconciling the safe in a top turnover ranking venue on a daily/nightly basis ensuring accuracy and adherence to company procedure.
Bar Attendant
Burwood Hotel
06.2022 - 06.2023
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Learned how to make wide variety of mixed drinks.
Duty Manager
Campsie RSL Group - Campsie And Chester Hill Site
05.2019 - 04.2022
- Oversaw Club operations with team of 100+ total personnel.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Developed schedules for up to 20 employees per shift.
- Adhered to Gaming guidelines to maintain total compliance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Team Leader
Campsie RSL - Campsie Site
01.2018 - 05.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
Gaming Attendant
Campsie RSL Group - Campsie RSL Site
12.2015 - 01.2018
- Trained and worked in the following departments and roles as attendant:
- Gaming Tray
- Credit redemption cashier
- Barman
- Cellarman
- Receptionist
- TAB/Keno
- Gaming machine service
- General housekeeping and detailing
- General site maintenance
Education
Certificate IV - Leadership And Management
Barringtons Training Services
Sydney04.2017
High School Diploma -
De La Salle College Ashfield
Syndney12.2015
Skills
- Customer Service Management
- Human Resources Oversight
- Focus and Follow-Through
- Performance Assessment
- Staff Scheduling
- Policy Development and Enforcement
- Decision Making
- Team Leadership
- Conflict resolution
- POS Terminal Operations
References
References
Jason Robertson
Group HR Manager
Campsie RSL Group
25 Anglo Road, Campsie
NSW, 2194
(02)9784 0200
Jasonroberston@crslgroup.com.au
Ricky Chen
Supervisor
Ambulance Station Hotel, Auburn
NSW, 2144
0452503918
Certification
- RSA
- RCG
- First Aid
- Fire Warden
Timeline
Supervisor
Ambulance Station Hotel
07.2023 - 02.2025
Bar Attendant
Burwood Hotel
06.2022 - 06.2023
Duty Manager
Campsie RSL Group - Campsie And Chester Hill Site
05.2019 - 04.2022
Team Leader
Campsie RSL - Campsie Site
01.2018 - 05.2019
Gaming Attendant
Campsie RSL Group - Campsie RSL Site
12.2015 - 01.2018
Certificate IV - Leadership And Management
Barringtons Training Services
High School Diploma -
De La Salle College Ashfield
Similar Profiles
Zack HannaZack Hanna
Manager at Ambulance Station HotelManager at Ambulance Station Hotel
Sophie KentSophie Kent
Indigenous Paramedic Cadet at Longreach Ambulance StationIndigenous Paramedic Cadet at Longreach Ambulance Station
Herbert RawlingsHerbert Rawlings
Table Games Dealer at Palace Station Hotel & CasinoTable Games Dealer at Palace Station Hotel & Casino