Martlie Horn
Shepparton,Australia
Summary
Practical Clinical Supervisor with more than 20 years of experience and background in Operating Theatres - Scrub/scout. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Eager to bring my talent and expertise to the next opportunity.
Overview
20
20
years of professional experience
Work History
Director of Clinical Services
Ramsay Health Care
09.2022 - Current
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Preparation for accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
Assistant Director of Clinical Services
Ramsay Healthcare
06.2022 - 08.2022
- To ensure safety of patients and staff in the hospital through policies and procedures
- Clinically managed day-to-day activities in hospital
- Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance
- Organized department in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational and medical staff guidelines
- Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows
- Managed operations in accordance with budget requirements
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization
- Communicated with patients with compassion while keeping medical information private.
Nurse Unit Manager (Level 3)
Kingsway Day Surgery - Ramsay Healthcare
10.2017 - 08.2022
- Collaborated with others to discuss new training, development and learning opportunities
- Maintained updated clinical and management knowledge through in-services, online training modules and mentoring from direct managers (DCS and CEO)
- Created agendas and communication materials for team meetings
- Achieved cost-savings by developing functional solutions to stock and staff budget problems
- Recognized by management for providing exceptional customer service
- Performed site evaluations, customer surveys and team audits
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Handled all delegated tasks, including contacting surgeons with regards to theatre lists/procedures and rostering of staff to stay within allocated KPI's and budget
- Improved customer satisfaction by finding creative solutions to problems
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts
- Earned reputation for good attendance and hard work
- Improved operations by working with team members and customers to find workable solutions
- Learned more about excel and excel spreadsheet to support office needs
- Allocation of staff to theatre lists, recovery, CSSD and reception
- Review theatre lists for start time, assistants, anaesthetist, patient count, admission and fasting times
- Work as part of a team to execute proper care and safety if patients
- Carefully select, develop and retain qualified staff, as well as training new staff
- Review and stay within allocated budget - staff and equipment
- Maintain and work within daily KPI allocation
- Review and revise policies and procedures in accordance to changes in regulations
- MyTime expert - review and approve timecards for processing by payroll department
- Participate in unit based Quality Assurance Program
- Review all Riskman incidents.
Acting Peri-Operative Services Manager
Kareena Private Hospital
03.2020 - 02.2021
- Maternity relief position
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts
- Created agendas and communication materials for team meetings
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Earned reputation for good attendance and hard work
- Ensure staff KPI's are met on a daily basis
- Working closely with team of three NUM 1 managers - as the Theatre management team
- Carefully select, develop And retain qualified staff, as well as train new staff
- Conduct performance development reviews for theatre staff members And theatre management team
- Achieve departmental goals and objectives by instituting new processes and standards for theatre patients
- Collaborated with others to discuss new training and development opportunities
- Performed site evaluations, customer surveys and team audits
- Collaborated in development of Covid response procedures
- Recognized by management for providing exceptional customer service
- Maintained updated clinical and management knowledge and skills through in-services, e-learning (online) modules and attending study days and conferences.
Practice Manager
Southern Aesthetics
07.2017 - 10.2017
- Supported the entire practice's staff, which boosted efficiency and improved the overall process flow
- Developed and implemented policies and procedures for the facility
- Addressed any patient or team member concerns immediately
- Communicated with patients with compassion while keeping medical information private
- Checked entire office and waiting areas regularly to provide clean and organized surroundings
- Created and maintained electronic record management (EMR) systems to store data and develop reports
- Motivated staff by offering direction and providing constructive feedback
- Created and implemented policies and procedures for effective practice management
- Solicited medical history information from patients to provide the best and most effective medical advice
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Oversaw 2 office administrator and 1 practice nurse
- Travel with surgeon to different facilities to assist with consultation and booking patients for surgery
- Prepare for monthly visit From practice accountant - invoices, expenses, staff working hours
- Billing of patients for visits and in-practice surgery (Genie)
- Work closely with hospitals to obtain quotes for hospital stay and surgeries.
Nurse Unit Manager (Level 1)/Floor Manager
Kareena Private Hospital
03.2014 - 07.2017
- Delegated tasks appropriate to individual employees to provide development opportunities
- Stayed up-to-date on extensive company products and services
- Managed inventory and stock levels in coordination with purchasing and receiving department
- Assessed team member performance and developed improvement plans for weak points
- Organized and updated schedules to optimize coverage for expected customer demands
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Generated daily staffing and operating reports with Meditech and MyTime
- Established ambitious goals for employees and departments in order to promote quality and productivity improvements
- Inventoried stock every 6 months to identify loss concerns and maintain accurate records
- Established effective employee schedules to meet expected customer demands
- Verified proper paycheck handling by scheduling employee work hours and managing payroll on a daily basis
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Managed inventory, cleaning of Operating Theatres and organizing sterile stock room
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- MyTime expert
- Review all Riskman incidents
- Daily staff allocations and rosters as per EBA
- Monitor and manage all staff leave balances
- Act as resource person to all staff
- In regular contact with company representative for attendance/assistance for specific, identified procedures
- Acting NUM 3/Peri-Operative Services Manager when manager is on leave.
RN; CNS; NUM 1
Prince Of Wales Private Hospital
01.2008 - 02.2013
- Moved from South Africa to Australia (2017)
- Started working at Prince of Wales Private as a Registered Nurse
- Promoted to Clinical Nurse Specialist within 12 months of start date
- Promoted to Nurse Unit Manger of Neurosurgery - organizing all equipment according to surgeon preferences; Kept surgeon preferences up to date; Liaise with reps to ensure staff has support for all procedures in operating theatres
- Prepped operating rooms for upcoming procedures by setting out and verifying count of all necessary equipment and assessing environment for compliance with asepsis standards
- Anticipated surgeons' needs and maintained procedure sterility during operations by observing body language, movements and demeanors
- Handled specimens for laboratory testing and inspected containers for correct packaging and labeling
- Carried out nursing tasks safely to maintain high level of care that complied with organization's procedures and regulations
- Received and researched complaints from families, patients and clinical staff in order to resolve concerns to full satisfaction
- Maintained adequate unit supplies to meet expected patient demands
- Kept close eye on department operations to maintain effective coverage of all needs
- Helped floor nurses make care decisions by applying exceptional clinical judgment and knowledge of facility policies
- Managed performance of nursing staff of 10+ by reviewing task completion, prioritization and reports
- Coordinated employee schedules and job assignments
- Communicated with patients with compassion while keeping medical information private.
Education
Master of Science - Peri-Operative Nursing
University Of Tasmania
01.2011
Higher Diploma in Medical And Nursing Science - Operating Theatre
RAU (University Of Johannesburg)
01.2004
Certificate in Operating Room Nursing Science - Operating Theatres
Technikon SA
01.2003
B.Cur - Bachelor of Nursing - Nursing
Stellenbosch University
12.2002
Skills
- High level of integrity
- Clinical Staff Management
- Employee Recruitment and Hiring
- Staff Management
- Quality Control
- Patient Advocacy
- Multidisciplinary team collaboration
- Staff Supervision
- Personnel Management
- Risk Mitigation
- Employment opportunities
- Multi-unit operations management
- Upper-level management training
- High level of nursing care
- Managerial experience
- Skilled manager
- Proven strategic planning, workforce analysis
- Unit supervision
- Nursing unit operations
- Business growth opportunities
- Nurse collaboration
- Identifying opportunities
- Nurse Education and Mentorship
- Manager coaching and training
- Team leader
- Staff allocations
- KPI's
- Review and updating policies and procedures
- Stock take
- Liaise with surgeons regarding theatre lists
- Staff rosters/allocations
- Fire Warden
- Inventory/equipment
- Policy review/updating
- Critical thinking
- ACHS standards for accreditation
- Clinical Leadership
- Patient Safety
- Healthcare management
- Performance Improvement
- Resource Coordination
- Decision-Making
- Critical Thinking
- Staff Development
- Patient Relations
- Staff Scheduling
- Clinical Quality Improvement
- Exemplary communication skills
Projects
Procedure pack review committee (Healthscope 2010) Workplan roster/surgeon schedule implemented Lead A4187 upgrades successfully at Kingsway Day Surgery (2019) Lead and successfully completed DOH visit (2019) to gain Cosmetic and Gastro-enterology license CSSD upgrade/refurbishment (12/2021 - 01/2022) Lead accreditation for Kingsway Day Surgery - Passed without any recommendations (05/2022) Lead, plan and execute Ophthalmic upgrade to be able to run 2 operating theatres simultaneous (2021 - 2022)
Timeline
Director of Clinical Services
Ramsay Health Care
09.2022 - Current
Assistant Director of Clinical Services
Ramsay Healthcare
06.2022 - 08.2022
Acting Peri-Operative Services Manager
Kareena Private Hospital
03.2020 - 02.2021
Nurse Unit Manager (Level 3)
Kingsway Day Surgery - Ramsay Healthcare
10.2017 - 08.2022
Practice Manager
Southern Aesthetics
07.2017 - 10.2017
Nurse Unit Manager (Level 1)/Floor Manager
Kareena Private Hospital
03.2014 - 07.2017
RN; CNS; NUM 1
Prince Of Wales Private Hospital
01.2008 - 02.2013
Master of Science - Peri-Operative Nursing
University Of Tasmania
Higher Diploma in Medical And Nursing Science - Operating Theatre
RAU (University Of Johannesburg)
Certificate in Operating Room Nursing Science - Operating Theatres
Technikon SA
B.Cur - Bachelor of Nursing - Nursing
Stellenbosch University
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