Marty Heagney
Alexandra Hills,QLD
Summary
Accomplished Business Owner with a proven track record at Rapid Tune Capalaba, enhancing workshop productivity and customer satisfaction through expert vehicle diagnostics and repair. Skilled in using advanced diagnostic tools and software, with a strong focus on customer relations and team leadership. Demonstrates exceptional attention to detail and an entrepreneurial spirit, driving business success.
Overview
38
38
years of professional experience
Work History
Business Owner
Rapid Tune Capalaba
08.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated apprentices and employees to perform daily business functions.
- Ensured accuracy in all documentation related to vehicle repairs, maintaining detailed records of completed work orders and invoices.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Increased workshop productivity by effectively managing multiple repair projects simultaneously.
- Analyzed vehicle data using advanced diagnostic equipment.
- Use of latest scan tools and software from brand names Autel and Snap On to carry vehicle diagnosis and repairs as required as well as programming.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Created close relationships with suppliers
- Proficient in the use of mechanic software systems including MechanicDesk and Autopedia. As well as several online ordering systems including Repco Navigator, Burson Ezyparts, NAPA, Cooldrive, etc.
- Paying accounts and invoices for suppliers
Business Owner
Superfinish Express Automotive Paint Repairs
06.2004 - 05.2017
- Established strong customer relationships through excellent communication and attentive service.
- Business to business operations
- Sanded and removed blemishes, dents and other imperfections in vehicle bumpers and panels.
- Carried out spray paint on automotive vehicles
- Repair paint blemishes in panels
- Cut and polishing
- Alloy wheel repairs
- Paint chip repairs and scratch removal
- Interior repairs
- Quoting and invoicing
- Running and maintaining fully fitted out vehicle and maintained correct stock levels
- Correct maintainence of specialist equipment
Lead Automotive Technician
Oldfield Holden
04.1999 - 05.2004
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
- Maintained up-to-date knowledge on the latest automotive technology through continuous professional development and training courses.
- Trained and coached apprentices and employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Workshop controller and warranty clerk
Lead Automotive Technician
Zupps Holden
04.1994 - 03.1999
Automotive Technician
Terry Scullie Motors
03.1990 - 03.1994
Apprentice Mechanic
Ron Poyser
01.1987 - 03.1990
Education
Higher School Certificate -
Castlemaine Technical College
Castlemaine, VICSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Business Administration
- Staff hiring
- Task Delegation
Accomplishments
- Apprentice of the year Maryborough TAFE 1990
- Mechanic of the year 2001 and 2003 at Oldfield Holden
- Franchisee of the year 2009 Super Finish Express
- Franchisee of the year 2022 Rapid Tune
- Mechanic of the year 2022 Rapid Tune
Timeline
Business Owner
Rapid Tune Capalaba
08.2017 - Current
Business Owner
Superfinish Express Automotive Paint Repairs
06.2004 - 05.2017
Lead Automotive Technician
Oldfield Holden
04.1999 - 05.2004
Lead Automotive Technician
Zupps Holden
04.1994 - 03.1999
Automotive Technician
Terry Scullie Motors
03.1990 - 03.1994
Apprentice Mechanic
Ron Poyser
01.1987 - 03.1990
Higher School Certificate -
Castlemaine Technical College
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