MARUF ISLAM
Kaleen,ACT
Summary
Driven and dynamic, I leveraged my multitasking and customer service skills at McDonald's to enhance operational efficiency and customer satisfaction. Excelling in fast-paced environments, I demonstrated leadership by training new team members, significantly improving team collaboration and service delivery. My proactive approach and dedication to quality service underscore my ability to contribute positively to any team.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Manuka Plaza, Flinders Way, Griffith ACT 2603
01.2025 - Current
- Handled multiple areas including front counter and drive-thru.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Supported training of new crew members, leading to more efficient onboarding process.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Tidied up serving line by ensuring cleanliness of all items.
Kitchen Staff Member
Livepizza
Dhaka, Bangladesh
01.2024 - 10.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained high personal grooming standards and uniform presentation.
Cleaner
BD Clean Service
Dhaka, Bangladesh
11.2021 - 12.2023
- Sanitized bathrooms, kitchens, and similar areas per established protocols.
- Performed thorough daily cleaning tasks such as sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Education
Bachelor Of Software Engineering - Science And Technology
University of Canberra
Canberra, ACTHigher School Certificate - Science Education
Dhaka Imperial College
Aftabnagar, Badda, Dhaka, Bangladesh 11.2023
Secondary School Certificate - Science Education
Kazlarpar High School
Sontek Main Road, Dhaka-1236, Bangladesh 12.2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Safety
- Hospitality service expertise
- Resilience and persistence
- Visual communication
- Creativity and innovation
- Complex Problem-solving
- Performance improvement
- Menu memorization
- Supplies monitoring and restocking
- Telephone etiquette
- Cooking
- Positive company representation
- Food running
- Health code compliance
- Beverage preparation
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Crew Member
McDonald's
01.2025 - Current
Kitchen Staff Member
Livepizza
01.2024 - 10.2024
Cleaner
BD Clean Service
11.2021 - 12.2023
Bachelor Of Software Engineering - Science And Technology
University of Canberra
Higher School Certificate - Science Education
Dhaka Imperial College
Secondary School Certificate - Science Education
Kazlarpar High School