MARUFUL CHOWDHURY
Auckland,New Zealand
Summary
My greatest contribution to any organization will be my ability to achieve results through methodical and persistent nature. I am assertive, demanding and hardworking. I will achieve bottom line results for an organization. I adopt an analytical approach, researching all available information, before committing to an organization with my decision. With over 10 year experience in logistics and supply chain industry I consider myself as a committed professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Sales Support Supervisor
CMA CGM Agencies NZ Ltd
Auckland
09.2021 - Current
- Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
- Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Collaborated with company departments to guarantee cohesive operations and outcomes.
National Sea Logistics Pricing Analyst
Kuehne Nagel NZ Ltd.
Auckland
04.2020 - 08.2021
- Analyzed pricing and sales for business products.
- Analyzed overall profitability and reviewed company and market information to make informed pricing decisions.
- Conducted research into current trends within marketplace, which helped establish pricing for organization's products and services.
- Made decisions to successfully boost company's overall revenue by regularly scrutinizing competitor activities and pricing.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
Client Service Representative
Kuehne Nagel NZ Ltd.
Auckland
06.2019 - 04.2020
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Trade Lane Manager
CFR Line NZ Ltd
Auckland
11.2015 - 06.2019
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
- Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
- Implemented new tracking reports and delivered to customers, reducing telephone inquiries.
- Oversaw management of inbound cargo logistics.
- Identified process improvements and included within departmental procedures, effectively boosting team efficiency.
Education
Master of Science - Logistics & Supply Chain Management
Massey University
Auckland, NZ12.2015
Bachelor of Arts - Business Management
University of Sunderland
Sunderland, UK12.2008
Skills
- Strategic planning
- Key accounts and territory management
- Data analysis and reporting
- Systems and automation applications
- Issue and conflict resolution
- Personnel management
- Team building
- Customer retention
- Pricing strategies
- Project management
- Supervision & leadership
- Conflict resolution
- Microsoft Office
- Computer skills
Timeline
Sales Support Supervisor
CMA CGM Agencies NZ Ltd
09.2021 - Current
National Sea Logistics Pricing Analyst
Kuehne Nagel NZ Ltd.
04.2020 - 08.2021
Client Service Representative
Kuehne Nagel NZ Ltd.
06.2019 - 04.2020
Trade Lane Manager
CFR Line NZ Ltd
11.2015 - 06.2019
Master of Science - Logistics & Supply Chain Management
Massey University
Bachelor of Arts - Business Management
University of Sunderland
Similar Profiles
Harshal KhodifadHarshal Khodifad
Manager – Outside Sales Exim at CMA CGM Agencies (India) Pvt.Ltd.Manager – Outside Sales Exim at CMA CGM Agencies (India) Pvt.Ltd.
Parthiban NaiduParthiban Naidu
Manager at CMA CGM Agencies Ind Pvt LtdManager at CMA CGM Agencies Ind Pvt Ltd
William VincentWilliam Vincent
Sr. Sales Executive at CMA CGM India Agencies Pvt. LtdSr. Sales Executive at CMA CGM India Agencies Pvt. Ltd