Maria Eugenia Galve

• Enhanced guest satisfaction by maintaining high standard of cleanliness and orderliness in all hotel areas.
• Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
• Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
• Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.

• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
• Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
• Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.

• Developed sales strategies for denim fabric, serving as an intermediary between five factories and Argentina's production hub, while managing a client portfolio of over 20 clients.
• Handling inventory control, optimizing stock levels, and ensuring efficient stock movements.
• Managing financial transactions and reporting, and working closely with the accounting department.
• Coordinating logistics, overseeing shipping and receiving processes, and ensuring timely deliveries to customers.
• Building and maintaining positive relationships with customers, addressing their inquiries and concerns, and ensuring high levels of customer satisfaction.
• Overseeing production processes, coordinating with the manufacturing team, and optimizing manufacturing efficiency

I began my tenure with the company as a part-time intern, gradually assuming more responsibilities over time. Eventually, I became the primary conduit for relaying the owner's directives to the team. I had considerable autonomy in decision-making related to daily operations, including task delegation and customer issue resolution. This experience was gained in a small accounting firm with a portfolio of no more than 15 medium-sized companies (up to 50 employees), allowing me to gain a comprehensive understanding of every process and detail within the role

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
• Generated monthly and quarterly financial statements for executive review.
• Managed journal entries, collection efforts, reconciliations, and payroll processing.
• Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.